The Australian Public Sector is under growing pressure to modernise processes and systems, to facilitate the delivery of efficient and user-centric services fit for the digital age. The Digital Transformation Agenda is well underway and includes a government mandate to digitise 80 percent of federal public services by 2020. Big drivers for this are convenience, cost-effectiveness and higher user satisfaction rates. Users include individuals, businesses and their representatives, service providers and agencies.

This series will investigate Australia’s digital transformation journey so far, success stories, current projects and the agenda going forward. Attendees will discuss the most effective ways of identifying which processes to digitise, best practice development and design strategies, prototype testing, feedback loops and project rollouts. Attend this series to understand how to put users at the core, design lean and easy processes and utilise the latest technology to aid the digital transformation of your agency.

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Who

Senior executives, directors and managers from federal, state and local government in the roles of:

  • Chief Digital Officer
  • Chief Information Officer
  • Chief Technology Officer
  • Chief Customer Officer
  • Director / Head Digital Transformation
  • Heads of Departments / Business Units
  • Director / Head of ICT
  • Director / Head of Innovation
  • Director / Head of Customer Experience
  • Director / Head of Human Centred Design
  • Director / Head of Service Delivery
  • Director / Head of Corporate Services
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What

  • Case-study driven
  • 7 Locations
  • 450+ Attendees across the series
  • 6 in-depth roundtable sessions
  • Digital service delivery and engagement
  • Reducing costs by transitioning to a digital service model
  • Designing citizen-centric digital government services
  • Digital government data governance, storage, security, and risks
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Why

  • Collaborate with your peers on best practice digital service delivery
  • Learn how to run a successful rapid test and deploy trials to understand if your system will work
  • Transitioning to a digital culture and mindset to foster innovation and collaboration
  • Use digital to make government services increasingly citizen-centric
  • Achieving more accessible, interactive and transparent service offerings
  • Network and benchmark with your peers from across the state and country

Speakers

Agenda

Click a location below and then the Agenda button to download the relevant agenda

Sydney
14th August
Melbourne
15th August
Adelaide
16th August
Brisbane
17th August
Canberra
21st August
Perth
22nd August
Wellington
23rd August
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ADD TO CALENDAR

08/14/2018 8:00 am 08/14/2018 1:00 pm Australia/Sydney Digital Government and CX Series 2018 Sydney

Register

1st Release

Public Sector Only

  • Sydney
  • Melbourne
  • Adelaide
  • Brisbane
  • Canberra
  • Perth
  • Wellington

$95

Limited Availablity
Access to Full Conference
Lunch and Refreshments Supplied

2nd Release

Public Sector Only

  • Sydney
  • Melbourne
  • Adelaide
  • Brisbane
  • Canberra
  • Perth
  • Wellington

$195

Limited Availablity
Access to Full Conference
Lunch and Refreshments Supplied

3rd Release

Public Sector Only

  • Sydney
  • Melbourne
  • Adelaide
  • Brisbane
  • Canberra
  • Perth
  • Wellington

$295

Limited Availablity
Access to Full Conference
Lunch and Refreshments Supplied

4th Release

Public Sector Only

  • Sydney
  • Melbourne
  • Adelaide
  • Brisbane
  • Canberra
  • Perth
  • Wellington

$395

Limited Availablity
Access to Full Conference
Lunch and Refreshments Supplied

Standard

  • Sydney
  • Melbourne
  • Adelaide
  • Brisbane
  • Canberra
  • Perth
  • Wellington

$495

Full Access to Conference
Lunch and refreshments provided

* Crossed out Locations are Sold Out

Sydney
Melbourne
Adelaide
Brisbane
Canberra
Perth
Wellington

Cliftons Sydney, 60 Margaret Street, Sydney 2000

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Speaking

Position your products, services and executives as key players on stage in front of senior government stakeholders.

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Networking

Gain face-to-face access and directly contact typically hard to reach decision makers and qualified buyers, providing a measurable return on your investment.

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Branding

Boost your brand awareness with your target audience by leveraging our multiple marketing channels and routes to market.

Media Partners

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