Government Innovation Showcase California
Tue 21 Jan 2025
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7:10AM
Registration and Networking Breakfast
7:10 AM - 8:10 AM (60 mins)
8:10AM
Welcome from Public Sector Network
8:10 AM - 8:20 AM (10 mins)
8:20AM
Welcome from the Chair
8:20 AM - 8:40 AM (20 mins)
8:40AM
Keynote
Role of Data and AI in Government Decision-Making
8:40 AM - 9:25 AM (45 mins)
- How can we integrate these technologies into our decision-making processes to improve the accuracy and efficiency of our public service delivery?
- What steps can we take to ensure data privacy and security while leveraging technologies to analyze citizen information and provide personalized services?
- How can we use AI-driven predictive analytics to anticipate future challenges and proactively address potential issues before they impact our citizens?
9:25AM
Industry Insights
Improvement in Customer Experience
9:25 AM - 9:45 AM (20 mins)
- What strategies can we implement to achieve a 10x improvement in customer experience across our digital services, ensuring they are intuitive and user-friendly for all citizens?
- How can we effectively measure and track customer experience improvements to ensure our initiatives meet the needs and expectations of California’s diverse population?
- What role can cross-departmental collaboration and technology integration play in enhancing the overall customer experience in government services?
9:45AM
Fireside Chat
Driving Innovation: Uruguay and California's Path to Digital Transformation
9:45 AM - 10:05 AM (20 mins)
Herbert Paguas
Executive Director, National Agency for e-Government and Information Society (AGESIC)- Uruguay
- How has Uruguay’s government leveraged digital technologies to enhance public services, and what lessons can be learned from their approach?
- What are the key challenges Uruguay faced in its digital transformation journey, and how were these challenges overcome?
- In what ways has Uruguay’s digital transformation influenced economic growth, social inclusion, and citizen engagement within the country?
10:05AM
Panel discussion
Navigating Ethical Challenges in AI: Leadership Strategies for Managing Data, Organizational Change, and Team Preparedness in Public Services
10:05 AM - 10:35 AM (30 mins)
- How is the public sector addressing ethical concerns in AI implementation, particularly in balancing transparency and data privacy in public services?
- What leadership strategies are public sector organizations using to prepare teams for AI-related organizational changes?
- How can public sector organizations prepare for the ethical and data management challenges of future AI implementation?
- How are public sector agencies collaborating to create a unified approach to ethical AI and data management?
Sarah Soto-Taylor
Deputy Secretary of Business Transformation, California Government Operations Agency
Maisha Dottery
Chief Information Officer, Community Services and Development
Adam Dondro
Chief Information Officer, California Health and Human Services Agency & Director, Office of Technology and Solutions Integration (OTSI)
10:35AM
Morning Coffee Break
10:35 AM - 11:05 AM (30 mins)
11:05AM
Data, AI, and IT Modernization
Welcome from the Track Chair
11:05 AM - 11:25 AM (20 mins)
11:05AM
Digital Services & Customer Experience
Welcome from the Track Chair
11:05 AM - 11:25 AM (20 mins)
11:25AM
Keynote
Data, AI, and IT Modernization
Enhancing Interagency Collaboration and Vendor Partnerships for Improved Public Service Outcomes
11:25 AM - 11:45 AM (20 mins)
Jake Margolis
Chief Information Security Officer, Metropolitan Water District of Southern California
- Why is Cyber so Hard? – Common Barriers many public agencies face (Budget, talent gaps, internal bureaucracy, etc.)
- What do we do with the information we get from shared sources (MS-ISAC, various other ISACs, Fusion Centers)
- Why don’t we share successes and what we learn on the road to success (Is it our own egos or ambitions that we don’t share solutions)
- Why don’t we share information about our failures and what led to our failures (our own egos and ambitions again?)
- How do we get better?
11:25AM
Keynote
Digital Services & Customer Experience
Navigating Digital Transformation in Public Sector Healthcare
11:25 AM - 11:45 AM (20 mins)
Dana Moore
Executive Director, California Utilities Emergency Association
- What key digital technologies should we prioritize to improve healthcare delivery and patient outcomes in California?
- How can we ensure equitable access to digital healthcare services for all Californians, including underserved and rural populations?
- What strategies can we implement to securely manage and integrate patient data across different healthcare providers to improve coordination and continuity of care?
11:45AM
Industry Insights
Data, AI, and IT Modernization
AI for Enhanced Public Safety and Emergency Response
11:45 AM - 12:05 PM (20 mins)
- How can we effectively integrate AI technologies into our existing public safety infrastructure to improve response times and coordination during emergencies?
- What predictive AI tools can we implement to better forecast and mitigate the impact of natural disasters and other emergencies in California?
- How can we address ethical concerns and ensure the responsible use of AI in public safety, maintaining transparency and public trust?
11:45AM
Industry Insights
Digital Services & Customer Experience
Mobile Government Services: Enhancing Accessibility
11:45 AM - 12:05 PM (20 mins)
- What steps can we take to develop and expand mobile government services to ensure all Californians have access to essential public services, especially those in underserved communities?
- How can we ensure that our mobile services are user-friendly and accessible to citizens with varying levels of digital literacy and those with disabilities?
- What measures can we implement to secure mobile government platforms, protect citizen data, and maintain trust in digital services?
12:05PM
Keynote
Data, AI, and IT Modernization
Government Procurement Innovations
12:05 PM - 12:25 PM (20 mins)
Angela Shell
Chief Procurement Officer, Department of General Services (DGS)
- What technological tools or systems have you implemented to improve the efficiency and transparency of your procurement processes?
- What strategies do you use to promote and ensure the adoption of environmentally sustainable products and services in your procurement practices?
- How do you manage and maintain collaborative purchasing agreements to maximize value for all participating entities?
- What steps have you taken to increase procurement opportunities for diverse suppliers, such as small businesses and minority-owned enterprises?
- Can you share your experience with using innovative bidding processes, like reverse auctions, and how do you determine which procurement categories are best suited for these methods?
12:05PM
Keynote
Digital Services & Customer Experience
The Changing Landscape of Data and Innovation
12:05 PM - 12:25 PM (20 mins)
Jason Lally
State Chief Data Officer, California Office of Data and Innovation
Jeffery Marino
Director, California Office of Data and Innovation
12:25PM
Industry Insights
Data, AI, and IT Modernization
Innovations in Government Procurement of AI Solutions
12:25 PM - 12:45 PM (20 mins)
- How can the government streamline the procurement process to facilitate faster adoption of AI solutions while ensuring compliance with state regulations and standards?
- What measures should be taken to ensure that AI procurement aligns with California’s goals for sustainability and equity?
- How can partnerships between government agencies and AI vendors be enhanced to foster innovation and maximize the benefits of AI implementations?
12:25PM
Industry Insights
Digital Services & Customer Experience
Digital Transformation and e-Government Services
12:25 PM - 12:45 PM (20 mins)
- How can the government ensure equitable access to digital government services across diverse populations, including underserved communities and rural areas?
- What strategies should the government prioritize to enhance cybersecurity measures and data protection in the implementation of digital government services?
- How can the government leverage user feedback and data analytics to continuously improve the usability and effectiveness of e-government platforms and services?
12:45PM
Panel discussion
Data, AI, and IT Modernization
IT Modernization and Stabilization: Building a Future-Ready Government Infrastructure
12:45 PM - 1:15 PM (30 mins)
- What is the current state and future direction of IT modernization and stabilization in the public sector?
- What are the critical success factors for implementing large-scale IT modernization and stabilization projects in government, and how can agencies mitigate risks associated with such initiatives?
- In what ways can cloud computing and AI technologies transform government service delivery and improve citizen engagement? What are the key considerations for adopting these technologies?
- How can Robotic Process Automation (RPA) enhance IT modernization efforts to build a future-ready government infrastructure?
- What is your advice on working with business partners to best meet their business needs while still ensuring the safety and security of the technology infrastructure?
Jennifer Chan
Assistant Chief, California Justice Information Services
Stephenson Loveson
Chief Technology Officer, CalPERS
David Noronha
Chief Information Officer, California Department of Insurance
12:45PM
Panel discussion
Digital Services & Customer Experience
Fostering Strategies for Digital Inclusion and Bridging the Digital Divide
12:45 PM - 1:15 PM (30 mins)
- What are the key challenges and opportunities in integrating data to support digital inclusion efforts across diverse communities, and how can various stakeholders collaborate to address these challenges?
- How can enterprise architecture be designed to accommodate the diverse needs of users and ensure that digital services are accessible and effective for everyone?
- What are the current trends and best practices in identity management that can help bridge the digital divide, and how can these practices be scaled to benefit a broader audience?
- How can cross-agency collaboration in California be enhanced to effectively leverage resources and initiatives for bridging the digital divide, and ensuring equitable access to technology and digital services across all communities?
John Roussel
Chief Information Officer, Assistant Deputy Director, California Department of Public Health
Serenity Thompson
Deputy Director, Digital Services Division, California Department of Motor Vehicles
Ron Hughes
Deputy Director, EDDNext Modernization & Innovation
Matt Zhou
Assistant State Chief Data Officer, California Office of Data and Innovation
1:15PM
Lunch and Networking
1:15 PM - 2:15 PM (60 mins)
2:15PM
Roundtables
Interactive Roundtable Discussions
2:15 PM - 3:15 PM (60 mins)
3:15PM
Keynote
Public Sector Procurement: Leveraging AI, Data Analytics, and Digital Platforms for Smarter Government Purchasing
3:15 PM - 3:35 PM (20 mins)
3:35PM
Industry Insights
Enhancing Citizen Engagement through Digital Platforms
3:35 PM - 3:55 PM (20 mins)
- How can the government leverage digital platforms to effectively gather and integrate citizen feedback into policy-making processes?
- What measures should the government implement to ensure equitable access to digital engagement platforms, particularly for underserved communities?
- How can the government enhance the usability and functionality of digital platforms to encourage sustained citizen participation and interaction with government initiatives?
3:55PM
Panel discussion
Building a Resilient and Innovative Public Service Workforce
3:55 PM - 4:25 PM (30 mins)
- What are the key skills and competencies needed for a modern public service workforce?
- How can California attract and retain top digital talent in the public sector?
- What strategies can California implement to foster a culture of continuous innovation?
- Transformation of employees as Generative AI is included.
Mary Nicely
Chief Deputy Superintendent, California Department of Education
Thomas Boon
Chief Information Officer, CA Governor’s Office of Business and Economic Development
Chris Rouse
Chief Technology Officer (CTO), California Department of Human Resources (CalHR)
Mike Baca
Chief Information Officer, New Mexico Taxation and Revenue Department
4:25PM
The Future Workforce in California
4:25 PM - 4:45 PM (20 mins)
James Regan
Deputy Secretary, Workforce Development, California Government Operations Agency
4:45PM
Closing Remarks from the Chair
4:45 PM - 4:50 PM (5 mins)
4:50PM
Networking Reception
4:50 PM - 5:50 PM (60 mins)