Thu 19 Jun 2025
View event detailsRegistration
8:00 AM - 8:10 AM (10 mins)
PSN Opening/Polling
8:45 AM - 9:00 AM (15 mins)
Ministerial Address
9:00 AM - 9:20 AM (20 mins)
Navigating the Next Frontier of Service Delivery- Exploring Emerging Technolgies Shaping Government into 2025 and Beyond
9:20 AM - 9:40 AM (20 mins)
International Keynote
9:40 AM - 10:00 AM (20 mins)
Navigating the Next Frontier of Public Service Delivery - Exploring Emerging Technologies Shaping Government into 2025 and Beyond
10:00 AM - 10:20 AM (20 mins)
State Priorities: Powering the Future of Public Service Through Connection
10:20 AM - 10:50 AM (30 mins)
Join us for this multifaceted journey across the country and over the ditch to unveil the promising initiatives fashioning the biggest impact on public service progression across Australia & NZ. This dynamic discussion will unpack how we can harness collaboration to become a powerhouse for innovation, navigate the all too important ‘T’ Word – Trust; and embody a creative, solutions-oriented mindset to drive the change within our realm of influence.
What does 2026 have in store? We’ll take a look globally, as well as survey the mid-year 2025 AI terrain, and dissect the year to date, while looking ahead to the horizon to understand how we can continue to innovate as leaders into 2026.
Morning Tea & Expo Exploration
10:50 AM - 11:30 AM (40 mins)
It's time to grab a coffee - connect, recharge, and explore our exhibition floor before the track discussions begin!
Welcome to Digital Service & CX
11:30 AM - 11:40 AM (10 mins)
Join your event chair as we kick off an engaging day!
Welcome to IT Modernisation & Cloud
11:30 AM - 11:40 AM (10 mins)
Join your event chair as we kick off an engaging day!
Welcome to Data, Anaytics & AI
11:30 AM - 11:40 AM (10 mins)
Join your event chair as we kick off an engaging day!
Welcome to Workforce, Skills & Capability
11:30 AM - 11:40 AM (10 mins)
Join your event chair as we kick off an engaging day!
Supercharging a Thriving and Connected 24-Hour Economy
11:40 AM - 12:00 PM (20 mins)
With the vision to forge globally acclaimed 24-hour precincts, fostering an environment where businesses and workforces can thrive, communities flourish and individuals connect in a vibrant, inclusive after-dark experience – the 24 Hour Economy Commission is on a mission.
Delivering a tailored experience to the NSW citizen/customer at any time, any where is key to driving the State’s growth, experience satisfaction and accessibility.
Join this lively talk for a fresh, creative take on innovation, and how to move through red tape to deliver a next-gen experience.
Driving Technology Advancement Within NSW Public Service – The Next Phase of Delivery
11:40 AM - 12:00 PM (20 mins)
How can we achieve simplification rather than proliferation of technology? And how can we drive IT modernisation within the broader NSW Government to continue to meet the needs of users?
Discover how NSW Premier’s Department is ensuring a strong technology foundation to service multiple NSW Agencies, and building an environment that supports technology innovation, while coordinating projects across the sector for their large user base.
Join us to explore promising initiatives leading into the latter half of 2025, that will continue to build momentum into 2026.
Practical Application of AI - How Do You Get the Right AI Tools, What Do These Look Like in Action, And How Do You Embed Them to Serve?
11:40 AM - 12:00 PM (20 mins)
Join us for a deep dive into the revolutionary world of Artificial Intelligence, and the guardrails that allow for its foolproof application.
We’ll look to international best use case examples, domestic and State trends, critical considerations and the opportunities we are seeing for NSW. We’ll deep dive into the complexities of public trust, and the global trends both in the market and regulation, and their causative influence on Australia. Where is Australia, and how can we safely accelerate adoption?
From first understanding the tech and strategising, to governance and how you set up guardrails at the system level to deliver value, and finally the execution and operationalisation – this session will demystify it all!
The 2025 Skills Horizon: Mapping the Terrain of Anticipated Required Skillsets
11:40 AM - 12:00 PM (20 mins)
The 2025 Skills Horizon report saw over 70 Australian and global leaders and executives contribute to map out challenges facing leaders in the immediate future, and the skills leaders need to meet those challenges. It is the first report in an annual series published by Sydney Executive Plus.
No matter the industry or level of seniority, the next 10 years will be the most disorienting in a leader’s career. They could also become the most impactful.
As we enter deeper into this decade, business leaders have five messy shifts to worry about: values, technology, accountability, trust, and energy.
What do skills do we need next? Join us to find out how to engage with the future in productive ways, and the impact of emerging technologies and AI on skills requirements.
Progressing AI Within CX – Opportunities for Advancement in Customer Insights and Interaction
12:00 PM - 12:20 PM (20 mins)
Prioritising Security and Scalable Solutions
12:00 PM - 12:20 PM (20 mins)
Activating AI to Drive Enhanced, Next-Gen CX and Simplified Service Interactions – Next Steps
12:00 PM - 12:20 PM (20 mins)
A Window into The Future: How To Use Skills, Science And AI To Innovate Public Sector Recruitment
12:00 PM - 12:20 PM (20 mins)
Next Era Digital Capability: Delivering a Personalised, Digitally Enabled Health Service to All NSW Citizens
12:20 PM - 12:50 PM (30 mins)
Join us as we unravel the progressive strategies underpinning healthcare innovation in NSW.
With the commitment to delivering the best digitally enabled and integrated health system that provides patient‑centred health experiences and quality health outcomes to all NSW citizens, we will unpack the initiatives underlying this ambition - the pioneering Digital Front Door, Health Prototyping Centre, myVirtualCare, the intricacies of delivering virtual care to prisons, and the advancements made by the Single Digital Patient Record
Discover the strategies, challenges, and triumphs that have propelled NSW to a digital forefront of healthcare and service success.
CIO/CTO – 2026.
12:20 PM - 12:50 PM (30 mins)
The CIO/CTO responsibilities are ever-changing – now even more so with the rapid progression of AI. The art of navigating multiple technology terrains, keeping up with ever-changing customer digital demands, scaling tech initiatives, and making the right investment decisions amidst competing priorities, are just in the daily stride. Not to mention developing and empowering the technology workforce required to meet future demands and empowering employees to meet digital/ IT business demands.
Unpack the critical inner-workings of our technology leaders – and how they remain committed to leading with a future-oriented mindset to ensure the best tech foundation is in place to underpin the successful delivery of public services.
Join us as we explore how they are preparing for 2026, their immediate investment priorities, and the strategies being applied to ensure their services meet future demands.
Advancing the Development and Adoption of AI – Next Steps.
12:20 PM - 12:50 PM (30 mins)
This session is designed to equip you with the knowledge and strategies needed to harness the power of AI for unprecedented growth and efficiency.
Join our experienced panel to unpack Tangible ML/AI Use Cases, and how they have accelerated AI initiatives for greatest impact, and maximised efficiencies in service delivery.
They will spotlight effective guardrails, balancing risk with benefits, and how to advance maturity and capabilities, while navigating assurance, privacy, ethics.
If you want the secrets on how to unlock the path to scale, this is the location to be!
The Evolving Intersection Between People and AI/Technology, And How to Align the Two for the Greatest Efficiency, Excellence, and Productivity
12:20 PM - 12:50 PM (30 mins)
Embark on a future-thinking journey exploring the new half-human workforce – the role of people vs the AI agent.
Join us in a dynamic exploration of deciphering which tasks humans should let go, redefining work into 2025/26 to allow humans to have more meaningful, strategic oversight, and aligning humans and machines to their individual strengths for ultimate collaboration and efficiency.
We’ll debate where to apply technology, what to leave to people, and how to align technology, people and process to hit the sweet spot in operational excellence.
Lunch & Expo Exploration
12:50 PM - 2:00 PM (70 mins)
Take a breather and join us for Lunch - it's a time to refuel, chat, and discover what's on display in our interactive Public Sector Exhibition.
- Take a meander through our Expo Hall – Engage with exhibitors on new innovations, trends, and pick their brain on successful approaches they’re seeing in the Sector.
- Explore GovHubs – a special place on our exhibition floor that feature key government organisations who wish to share the initiatives they’re working with the broader community
- Attend our Insight Theatres
- Take the chance to connect with partners and discover perfect fit solutions you may not have even been aware of!
- Recharge at our PSN booth and learn more about us! Hear about other offerings such as our Research Councils, other events, and free online platform that connects you with peers across Canada, the US, Australia and NZ, including access to past event presentations, speaker content, whitepapers and reports, and much more!
- Stumble across former colleagues, connect with existing ones and take the chance to grow you network - you never know what collaborations may come of it!
- Harness the opportunity to share your experience, current challenges and brainstorm solutions with peers
- See if you can locate our speakers – they’re always willing to answer questions and delve deeper into what they shared on stage!
Welcome Back - Chair
2:00 PM - 2:05 PM (5 mins)
Welcome Back - Chair
2:00 PM - 2:05 PM (5 mins)
Welcome Back - Chair
2:00 PM - 2:05 PM (5 mins)
Welcome Back - Chair
2:00 PM - 2:05 PM (5 mins)
A Progressive, Connected Vision for NSW’s Infrastructure and Development Sector
2:05 PM - 2:25 PM (20 mins)
Discover how NSW’s infrastructure sector is accelerating the adoption of digital technologies, processes, and systems to enhance productivity, service quality, and social and environmental outcomes across the infrastructure lifecycle.
Join this conversation to explore the NSW Spatial Digital Twin, the Land iQ platform, and the broader Infrastructure Digitalisation Roadmap.
Hear how advanced digital technology is being integrated to allow project information and material to be more easily shared and reused across government, and leveraging best practice for infrastructure data and information management to create a consistent approach to digitalisation capability uplift initiatives.
Interstate Insight: Designing a Next-Gen Technology Roadmap: A Perspective from Stats NZ
2:05 PM - 2:25 PM (20 mins)
Join our international guest from the progressive Stats NZ for a captivating discussion on the essential elements that enabled connected digital services.
Become privy to their 5 year technology strategy, and how they aim to deliver on their ambitions, as well as the toughest code to crack - getting buy-in from leadership to enable more efficient operations and advanced digital infrastructure.
The Criticality of Climate Data: Navigating Net Zero and Sustainability
2:05 PM - 2:25 PM (20 mins)
The path to net zero greenhouse gas emissions by 2050, and a reduction by 2035, will require innovation and investment to realise the opportunities of an efficient, productive, high-wage net zero economy and make Australia a renewable energy superpower.
Data is a significant lever in accelerating the journey to net zero, increasing visibility of baseline emissions levels and identifying emissions hotspots, improving existing business processes by streamlining carbon-intensive activities, and predicting and prescribing business outcomes to identify further emissions reduction opportunities.
Join this crucial conversation to understand critical climate requirements, and how we can leverage data and insights to meet them.
Capability: Leveraging Collective Intelligence as Part of the Modern Skillset of Public Sector Workforce
2:05 PM - 2:25 PM (20 mins)
Advancing Government-To-Citizen Digital Experiences Without Compromising Data Privacy
2:25 PM - 2:45 PM (20 mins)
Rising Above Uncertainty: Safeguarding Systems through Digital Resilience
2:25 PM - 2:45 PM (20 mins)
Make Your Data Truly AI Ready – How Do You Set Yourself Up for Success Tomorrow?
2:25 PM - 2:45 PM (20 mins)
Modernising Recruitment and Retention in the Public Sector: Critical Next Steps and Key Considerations to Power the Potential of People
2:25 PM - 2:45 PM (20 mins)
Gov Interactive/Debate
2:45 PM - 3:15 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Modernising Legacy ICT Infrastructure to Support Innovation Agility And Meet The Needs of Continued Digital Advancement
2:45 PM - 3:15 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
Navigating the Intricate Balance of Risk vs Opportunity in AI Innovation
2:45 PM - 3:15 PM (30 mins)
Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.
If you want a deep dive into risk, you are in the right place. Walking the fine line of innovation, whilst remaining conscious of risk, continues to remain a learning in progress.
Together with our diverse panel members, we will discuss keys to unlocking opportunities via AI, and deploying effective guardrails whilst remaining conscious of risk.
Are we missing productivity uplift because of risk aversion? Do we need more awareness and training in place to ensure effective and safe use of AI?.
Hear from our panel of industry experts!
The Realities of Building a Modern, Flexible and Diverse Workforce
2:45 PM - 3:15 PM (30 mins)
Strengthening Digital Foundations and Maximising the Benefits of Digital Technologies
3:15 PM - 3:35 PM (20 mins)
How To Achieve a Clean Core in The Cloud
3:15 PM - 3:35 PM (20 mins)
Demystifying AI: Where Are We, and Where Are We Going? How To Take Advantage of What’s Coming Next ...
3:15 PM - 3:35 PM (20 mins)
Utilising Emerging Technology To Innovate the People Practices of the Public Service In NSW
3:15 PM - 3:35 PM (20 mins)
Housing 2.0: Rebuilding the Social and Affordable Housing System in NSW and Reducing Homelessness
3:35 PM - 3:55 PM (20 mins)
Homes NSW is tasked with the huge undertaking of turbocharging and streamlining the building and maintenance of all publicly owned and operated social homes across NSW, simplifying tenancy services, providing important homelessness services, driving collaboration, and bringing housing maintenance call centre back into public hands.
Hear how they are making the system more efficient and accessible by working in partnership to maximise homes on the ground, reduce instances of homelessness and deliver a quality housing service for residents.
Join us for a narrative marked by innovation, passion and an unwavering commitment to transforming the accessibility to housing for all NSW citizens.
Creating The Modern Foundation to Deploy More Advanced AI Technologies And Information Management Uplift – The IT How To
3:35 PM - 3:55 PM (20 mins)
Unpacking AI-Driven Advancements in Education
3:35 PM - 3:55 PM (20 mins)
Session details and speaker coming soon!
Empowering a Progressive and Future-Ready NSW Public Sector By Strategically Developing And Recruiting Future Skillsets
3:35 PM - 3:55 PM (20 mins)
If diversity and employee experience pique your interest, be sure to join this talk!
We will be exploring how to achieve strong engagement results and the role wellbeing and inclusion programs and strategies play, navigating the new realm of psychological employee safety needs across a wide portfolio and remit, and investigating the most effective form of leadership for employee engagement.
We will also delve into the world of Multicultural - and the importance of cultural competence and celebrating diversity. We’ll unpack the Multicultural Plan which aims to tailor services for multicultural communities, enhance staff workplace experiences and opportunities, and promote social and economic participation.
Panel/Poll: Driving Public Sector Innovation Through a Focus on Customer and Community
3:55 PM - 4:30 PM (35 mins)
Be sure not to miss the wealth of experience in this session!
Join us for a comprehensive conversation where our esteemed panel will unveil their relationship with each of the above C’s, their pivotal importance in delivering on their vision, and how they have been integrated to meet the dynamic expectations of today’s customers, drive growth, and transform interactions into trust.
Actively participate in this discussion via Slido with your ‘C’ perspectives.
Panel/Poll: Treating Legacy Debt Whilst Meeting the Tech Challenge: Building A Compelling Business Case In the Tech Arms Race
3:55 PM - 4:30 PM (35 mins)
Money & budget – it’s a challenging, and often tight realm to navigate!
How can we treat legacy debt while meeting the technology challenge – how do you make good on both? Then there’s the high storage costs associated with emerging technology – do you pay up or stay behind?
The CIO has the challenge of bringing the frontline narrative to the organisation, then the business narrative. How do you develop an operationally focused business case that talks to the narrative of government – how can you convince government to invest?
Panel/Poll: Harnessing Insights to Deliver a Trustworthy, Relevant and Supportive Public Service
3:55 PM - 4:30 PM (35 mins)
Enter this open discussion for brainstorm on creative approaches to talent.
Participate via Slido with your thoughts to be integrated into the conversation with our panel.
We’ll be exploring the essential elements in uplifting digital capability and digital literacy in workforce, where can we further develop our point of difference to attract and retain the best talent, and how we can tap into underutilised skillsets within neurodivergent and first nations peoples.
Join us for a collaborative thinking approach on creative and effective recruitment strategies, and how public sector can work more closely with industry and academia to ensure a strong and relevant skills pipeline.
Panel/Poll: Workforce Strategy: Plugging the Skills Gap, Predicting Demand and Avoiding ‘Talent Leakage’ to Keep NSW Public Sector Skills Inhouse
3:55 PM - 4:30 PM (35 mins)
Track Wrap Up Report & Closing Remarks - Chair
4:30 PM - 4:40 PM (10 mins)
Track Wrap Up Report & Closing Remarks - Chair
4:30 PM - 4:40 PM (10 mins)
Track Wrap Up Report & Closing Remarks - Chair
4:30 PM - 4:40 PM (10 mins)
Track Wrap Up Report & Closing Remarks - Chair
4:30 PM - 4:40 PM (10 mins)
Networking Drinks
4:40 PM - 5:40 PM (60 mins)
Ready to register?
Registration is free for government