Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



IT Modernization and Cloud

Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience

Innovate QLD 2023
In this GovTalk Panel session, we hear from our government leaders on projections in the next 12-24 in the development of human-centric services. Our experts discuss the importance of trust, personal experiences and how to properly implement and use generative AI to solve problems. Furthermore, our leaders discuss how to bridge the gap between citizens who are digitally educated and those who are not when introducing these new technologies and how conversations around digital transformation differs depending on the Australian states. Hear insights from Max Jamwal-Girdler, Acting Director, Customer Research & Insights, Department of Transport & Main Roads, Kevin Davies, …
Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

How Can Our Government Gain Citizen Trust?

Innovate QLD
In this Partner session we hear from Andrew Garner, Oceania Government Digital & Technology Lead, EY, on the major barrier for technology to drive Queensland forward - citizens' confidence and trust in government services. Our leader dives into the benefits of digital identity but even more important is to make sure all Australians have access to and understand these services and how to use them, which will further enhance trust in government. He shows us the 5-Point Framework which will help deliver the confidence in citizens' trust and deliver the digital potential of public sector services.
How Can Our Government Gain Citizen Trust?
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Providing a Seamless Citizen Experience with Transport's Digital License Expansion

Innovate QLD
In this Government Keynote session, we hear insights from Michelle Haywood, Executive Director (Digital License Program), Translink Division, Department of Transport & Main Roads, on the transition to digital driver's licenses. Our government leader takes us through the history of licenses to the preparation for the digital license roll-out with customer testing and feedback to design the app. Our government leader explains the features of the app and license in the digital space and describes its high-level security features.
Providing a Seamless Citizen Experience with Transport's Digital License Expansion
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Let's Chat: Comprehensive Strategies For Fostering Data Literacy

Q&A with Sylvain Bélanger, the CIO at the Treasury Board of Canada Secretariat on the role of data literacy in driving innovation, transformation, and modernization within Canada's public sector
Let's Chat: Comprehensive Strategies For Fostering Data Literacy
Canada 2 Nov 2023
Interviews
Public
Save Kelly Zheng Author avatar
Digital Services and Customer Experience

Digital Platforms: A New Paradigm for Digital Interaction, Service Delivery, and Value creation.

For governments, platforms pave the way for aggregating services, thereby offering more efficient, connected, personalised and trusted citizen experiences. As we navigate the digital economy, the focus is clearly shifting from individual digital products to more expansive digital platforms. These platforms are the meeting place where supply meets demand, where innovation meets opportunity, where need meets service and where problems meet solutions.
Digital Platforms: A New Paradigm for Digital Interaction, Service Delivery, and Value creation.
Australia 19 Oct 2023
Industry Trends
Public
Save Chris McLaren Avatar
Data, Analytics and AI

AI and the Emerging Trust Challenge

As we move into an era where AI is becoming ubiquitously available, new trust challenges emerge, requiring a re-evaluation of traditional technology verification paradigms. Trust in AI will be critical for its success and acceptance, akin to traditional software. The journey is young but full of promise and opportunity.
AI and the Emerging Trust Challenge
Canada 19 Oct 2023
Industry Trends
Public
Save Chris McLaren Avatar
Digital Services and Customer Experience

Bridging the Digital Divide: Prioritising Digital Equity in Western Australia

Innovate WA
Digital inclusion and equity in Western Australia: WA’s priorities for digital citizen experiences and why transforming access to essential digital identity and financial services needs to become a top priority for government.
Bridging the Digital Divide: Prioritising Digital Equity in Western Australia
Australia 19 Oct 2023
Industry Trends
Public
Save Clare Mansbridge Avatar
Digital Services and Customer Experience

Improving Digital Service Delivery for Citizens and Employees

Consumers the world over expect their government agencies to keep up with the technologies, applications and processes that they have become so accustomed to in other settings. Read the whitepaper to unpack strategies to improve digital service delivery for citizens and employees
Improving Digital Service Delivery for Citizens and Employees
Australia 13 Oct 2023
Industry Trends
Public
Save Nouha Elmasri Author avatar

Recommendations

Transforming Government Services: The Power of User Experience
Interviews 10 Oct 2024
Let's Chat: Embracing Innovation and AI in Public Service
Interviews 29 Aug 2024
The Future of Learning and Development in the Public Sector
On Demand 10 Nov 2024
The Executive Guide to Enhancing Security Posture
Guides 12 Nov 2024
Everything You Need to Know About Oracle 23c
Industry Trends 24 Sep 2024