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Cyber Security and Risk Management
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Digital Services and Customer Experience
The People Piece - Building Capability in Digital Professions
In this Fireside Chat session, we hear from Jody Grima, Chief People Officer, Department of Customer Service and Chris Lamb, Deputy Commissioner, NSW Public Service Commission on building capability in the digital profession. The Government leaders discuss key practical requirements to progress a successful skills agenda and how to create enthusiastic employees through understanding and meeting desires.
Digital Services and Customer Experience
Transforming Frontline Public Service and CX
In this Fireside Chat, SMDR Rohan Smith, Australian Federal Police and Ken MacDonald, Public Sector Lead, ANZ, Smart Communications, discuss how to transform frontline public service and customer experience through digital innovation.
Digital Services and Customer Experience
Delivery of the Next Phase of Citizen Services
In this Gov Talks session, we hear from Dan Bowes, Executive Director, Customer Service - Taxes and Grants, Revenue NSW, Melinda Smith, Chief Service Delivery Officer, ATO, and Francois Rizk, Head Public Sector, Newgen Software on exploring new requirements, challenges and opportunities for the delivery of the next phase of citizen services.
Digital Services and Customer Experience
Ministerial Address: Delivering Future-Focused & Citizen-Centric Services Together
In this Ministerial Address we hear from the Hon. Jihad Dib, Minister for Customer Service and Digital Government to begin and set the tone for the day.
IT Modernization and Cloud
How Innovative Platforms Can Drive Productivity & Agility
In this Partner Perspective session, Richard Davies, Director Digital Transformation, OutSystems and Domenic Richiera, Senior Director Business Systems, ACT Revenue Office, discuss the right platforms for agility, product and focus and how to drive efficiency and re-usability benefits in small teams. As well, the leaders discuss how to improve security posture and achieve cost benefits with a shared security model.
Digital Services and Customer Experience
The Transformation Trajectory: The Next Realm of Opportunity
In this GovTalk session, we hear insights from esteemed Government leaders on what "Next-Gen" public service looks like, sense-checking the latest tools, technology, requirements and strategies to accelerate advancement in NSW Government. Hear wisdom from Rebecca Fox, Dr. Kate Harrington and Shane Hamilton.
Digital Services and Customer Experience
What is Digital Government Without Citizen Trust?
Innovate NSW
In this Partner Perspective session, Andrew Garner, EY Oceania Government Digital & Technology Lead, EY discusses the important of gaining and maintaining citizen trust in the digital world - how to make citizens feel safe to share data and insights on digital identity.
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MetroMap Insights
Aerometrex introduced the MetroMap platform in 2015 to deliver accurate high resolution multi epoch imagery. This provides organisations the right location information to empower them to solve their business problems more efficiently. MetroMap continues to evolve with the introduction of MetroMap Insights which enables organisations to leverage modern computing and analysis techniques to drive data driven decision making.
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