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Digital Services and Customer Experience
Virginia is Open for Business: Expanding Virginia’s Economic Base
Government Innovation Virginia 2024
This panel of thought leaders delve into the future priorities for the State of Virginia and explore the tools, skills and technologies helping build the next generation of digital government services.
Digital Services and Customer Experience
Digital transformations for a modern Aotearoa New Zealand
Innovate NZ 2023
After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.
General
Future-Proofing Our Services: What Needs to be Front of Mind? - Innovate SA 2023
In this keynote session Arindam Chaudhuri, Executive Director Digital Health, Northern Adelaide Local Health Network discusses how to future-proof healthcare services with a focus on new, digitally enabled models of care.
Data, Analytics and AI
Building a Data-Driven Culture to Make South Australia Thrive! - Innovate SA 2023
Data is everywhere and anywhere but with so many sources across a large portfolio of interconnected agencies and industries how do we harness it and build a Data-Driven culture that will make South Australia thrive? Daniel Hatfield, Sales Director at Denodo explores in more detail.
Data, Analytics and AI
Delivering a New Era of AI-Augmented Citizen Services - Innovate SA 2023
Now more than ever, governments need to adapt to changing environments to deliver a new era of AI-augmented citizen services and government efficiency. Dirk Kotze, Automation Segment Lead at IBM Australia & NZ explores this in more detail.
Digital Services and Customer Experience
What’s Coming Next for the South Australian Government? - Innovate SA 2023
In this keynote session Dr Eva Balan-Vnuk, Executive Director and Government Chief Information Officer at the Department of the Premier and Cabinet discusses what's next for South Australian Government with a focus on AI, and how to effectively and securely harness intelligent AI, as well as the creation of innovation cultures.
Digital Services and Customer Experience
Top Tips to Make Government More Human Centred - Innovate SA 2023
When executed well, a user-centred approach leads to the creation of government services that align with people's needs and desires. In this fireside chat Eloise Burge, Principal Service Designer with the Department of the Premier and Cabinet South Australia shares her top tips for Human Centred Design in government.
Digital Services and Customer Experience
Accelerating Value From Digital - Innovate SA 2023
In this keynote session Joan O’Reilly, Senior Director Digital Advisory at Avanade discusses how to accelerate value from digital, while delivering on the customer-centric promise.
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