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Digital Services and Customer Experience

Cooperative Efforts to Advance Digital Capability - Innovate Western Australia 2023

In this session or our panel of government leaders discuss co-operative strategies to advance digital outcomes and result. Featuring insights from Kerrine Blenkinsop, Philip Helberg and Owen Nevin.
Cooperative Efforts to Advance Digital Capability - Innovate Western Australia 2023
Australia 16 Mar 2023
On Demand
Members-only
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Data, Analytics and AI

Enabling Government Data Sharing - Innovate Western Australia 2023

In this keynote session Minh Nguyen, Regional Director at Denodo discusses secure and effective strategies for government data sharing.
Enabling Government Data Sharing - Innovate Western Australia 2023
Australia 16 Mar 2023
On Demand
Members-only
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Digital Services and Customer Experience

Key Ingredients to Enable Innovation - Innovate Western Australia 2023

In this keynote session Giselle Rowe, Practice Manager, Strategy & Design at Insight Enterprises at discusses the key ingredients for successful innovation.
Key Ingredients to Enable Innovation - Innovate Western Australia 2023
Australia 16 Mar 2023
On Demand
Members-only
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Digital Services and Customer Experience

WA Government’s Approach to Becoming Digitally Inclusive - Innovate Western Australia 2023

In this keynote presentation Jonas Petersen, Chief Digital Officer, Office of Digital Government, Department of the Premier and Cabinet delves into Western Australia's approach to becoming more digitally inclusive.
WA Government’s Approach to Becoming Digitally Inclusive - Innovate Western Australia 2023
Australia 10 Mar 2023
On Demand
Members-only
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Digital Services and Customer Experience

Global Government Innovators Report: International Women's Day Edition

With contributions from 17 public sector female leaders from all tiers of government from five regions – Australia, New Zealand, the United States, Canada and the United Kingdom - Public Sector Network’s Global Government Innovators eBook has been written to showcase the women driving change, encouraging other female leaders and supporting their citizens - along with their hard working teams - to help build a stronger, smarter, more resilient public sector for the future.
Global Government Innovators Report: International Women's Day Edition
Australia 7 Mar 2023
Whitepapers & Reports
Members-only
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Digital Services and Customer Experience

Building a Human-Centred Digital Government for New South Wales

Through stories shared first hand from NSW government change makers we delve into how NSW departments and agencies are working to build a human centred digital government.
Building a Human-Centred Digital Government for New South Wales
Australia 1 Mar 2023
Industry Trends
Public
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IT Modernization and Cloud
Partner Content

Embrace The Innovative age With the Right Automation Strategy - The State of Robotic Process Automation Maturity in Asia Pacific

Robotic Process Automation (RPA) has recently experienced an accelerated adoption rate across industries and the world. According to the Automation Anywhere Automation Now & Next global survey that captured insights from more than 1,000 automation leaders worldwide, almost all (95%) of respondents now consider RPA and intelligent automation, in particular, a key component of their transformation strategies. This year alone, Forrester forecasts $3.6 billion in RPA software revenue, with an expected steady growth to a market size of $22 billion by 2025. Download the report to learn more about the state of RPA maturity in Asia Pacific.
Embrace The Innovative age With the Right Automation Strategy - The State of Robotic Process Automation Maturity in Asia Pacific
Australia 1 Mar 2023
Whitepapers & Reports
Members-only
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Digital Services and Customer Experience

Improving Citizen Experience by Leveraging Digital Technology and Transformation

In our modern world, all industries have or should be embracing the technologies of the digital age. Some have done so in overt and very public ways by changing their entire processes from purely face-to-face experiences, to virtual or hybrid experiences. One example comes from Main Roads Western Australia. In 2021 Main Roads was chosen by the ATO to be part of a pilot program focusing on electronic or eInvoicing.
Improving Citizen Experience by Leveraging Digital Technology and Transformation
Australia 21 Feb 2023
Industry Trends
Public
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