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Digital Services and Customer Experience
Future Service NSW Roadmap – What’s Next? - Digital.NSW 2022
In this keynote session from Digital.NSW 2022 Damon Rees, CEO at Service NSW shares insight into the future Service NSW roadmap that looks to put customers at the centre through the creation of simple, more effective and trusted citizen services.
Digital Services and Customer Experience
The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022
In this keynote session Chris Ellis of Nintex discusses the opportunities of process automation for a digital government, with a focus on the importance of effectively managing change.
Digital Services and Customer Experience
Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022
This panel will look to address, how can we enhance Australia’s connectivity for Emergency & government services and communities, by better leveraging academia, industry, and government expertise to drive technical innovation?
Digital Services and Customer Experience
Ministerial Keynote Address - Digital.NSW 2022
This session will explore the future role that digital will continue to play in delivering citizen centric services to NSW. Minister Victor Dominello MP will share thinking on the impact on customers and the future benefits for the State of NSW.
Digital Services and Customer Experience
Global Government Innovators eBook
With contributions from 35 public sector leaders from all tiers of government from five regions – Australia, New Zealand, the United States, Canada and the United Kingdom - Public Sector Network’s 2022 Global Government Innovators eBook has been written to showcase the people and projects that supported their citizens and kept everything running during a chaotic few years, as well as those driving transformation to help build a stronger, smarter, more resilient public sector for the future.
IT Modernization and Cloud
Building Digital Talent Across Government Teams
We live in a world these days where almost every service has a digital component, and that is as true in the private sector as it is in the public sector. For instance, no agency, department or company is legitimate without a website, though an information-only website it not sufficient; it needs to be a portal for interaction and service provision. Hillary Hartley, the Deputy Minister and Chief Digital and Data Officer at the Ontario Digital Service, which is part of the Ministry of Finance, says that the digitization of society means that the public expects to be able to …
General
Marketing and Communications for Municipalities
Most organizations, especially in the public sector, are constantly looking to improve their marketing and communications in order to better connect with their constituents. This is especially the case in the local government sector. Municipalities work locally and therefore want their messages to resonate with their residents. But given the constant barrage of news and information, it is often hard to create messages that have meaning. Partly for that reason, Edmonton Global was created in Alberta in early 2019. Chris McLeod MBA, the Vice President of Global Marketing & Communications, says that they are an economic development organization that focuses …
General
Local Government Digital Transformation
The challenges of the last two years have shone a light on some of the broader issues across society. In the local government context, this has included the need for greater collaboration, and better use of existing and new technology. In fact, those councils that have been able to adapt to the barriers that have been placed in front of them by making better use of technology have been able to survive and even thrive during this period. Some councils and local government organizations have even been able to share their knowledge with others and work collaboratively in order to …
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