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IT Modernization and Cloud

Digital.NSW 2021 - Interview with Scott Johnston

Hear key insights from Scott Johnston as he explores enabling data usage and security through artificial intelligence.
Digital.NSW 2021 - Interview with Scott Johnston
Australia 1 Nov 2022
Interviews
Public
Save Juhi Agarwal Author avatar
Digital Services and Customer Experience

Policies and Procedures Centre

Policies and procedures convey an organisation's principles as well as expectations for staff performance and behaviour. They establish how problems with human resource management will be handled. Workplace policies frequently reaffirm and make clear normal operating practices. By clearly defining acceptable and undesirable behaviour in the workplace and outlining the consequences of breaking those policies, well-written policies assist employers in managing personnel more successfully. #policies, #cybersecurity, #corporateservices, #CIO, #datamanagement, #riskmanagement, #diversity, #governance, #finance, #procurement, #HR, #compliance
Policies and Procedures Centre
Australia 11 Oct 2022
Whitepapers & Reports
Members-only
Save Keith Roscarel Author avatar
IT Modernization and Cloud
Partner Content

Automation Now & Next Annual Report 2022

Automation Now & Next 2022 provides insights unavailable from any other data set as it is tightly focused on intelligent automation and how businesses are embracing—and succeeding—in the Automation Economy. This is a unique and comprehensive look at the efforts, experiences, and projections of more than 1,000 automation leaders and more than 3,800 Automation Anywhere customers—nearly 5,000 voices from across industries and regions. Since this report is the third edition, we can also now discern meaningful trends and shifts in how organizations are using automation today and plan to use it in the future.
Automation Now & Next Annual Report 2022
United States 1 Sep 2022
Whitepapers & Reports
Members-only
Save Sidney Yao Author avatar
Data, Analytics and AI

Speaker Spotlight Q&A: Ed Kelly - Chief Data Officer, State of Texas

Meet Ed Kelly, Chief Data Officer, Texas Department of Information Resources He currently serves as the Chief Data Officer for the State of Texas at the Department of Information Resources (DIR). In his role, he works with state agencies and institutions of higher education to collaboratively develop data policies, standards, and best practices to improve data governance and data management statewide. Prior to joining DIR, he held public sector positions with the Texas Department of Agriculture as Chief Administrative Officer (CAO) and with the Texas Department of Public Safety as Chief Information Officer (CIO). Additionally, Ed’s experience includes a variety …
Speaker Spotlight Q&A: Ed Kelly - Chief Data Officer, State of Texas
United States 15 Jul 2022
Interviews
Public
Save Knia Pablo Author avatar
Digital Services and Customer Experience

Spotlight Interview - Spotlight Interview – Digital Government and CX ANZ Q2 National Insights

Government is in an interesting position when it comes to technology trends. The pandemic has accelerated the shift to digital interaction. 59% of citizens we surveyed recently told us they increased their use of government digital platforms since the start of 2020. App dedicated and mobile responsive applications are becoming expected by citizens, which in turn means the same functions and features are being compared to leading digital applications such as Uber. We are seeing approaches of user centered design and development become common practice, there is now much more focus on capturing the voice of citizen to make design …
Spotlight Interview - Spotlight Interview – Digital Government and CX ANZ Q2 National Insights
Australia 23 Jun 2022
Industry Trends
Public
Save Knia Pablo Author avatar
Digital Services and Customer Experience

Spotlight Interview - Hitting Digital Transformation Targets across the Public Sector

We are seeing more SAAS-based technologies which require a different mindset and capabilities. They will need to deal with evolved architectures, new procurement models and integration methods. We believe automation and orchestration will be significant factors in the SAAS world. The state of legacy technologies in organisations has been seen as a significant inhibitor. Most have adopted ‘quick fixes’ and workarounds to respond to essential services required in the midst of the pandemic e.g. remote office and online business activity. Unfortunately, a lot of these updates are temporary in nature and don’t provide a long-term solution. Organisations should be looking …
Spotlight Interview - Hitting Digital Transformation Targets across the Public Sector
Australia 23 Jun 2022
Industry Trends
Public
Save Milena Tsitovitch Author avatar
Digital Services and Customer Experience

Government Reimagined: The Top Digital Trends in 2022

Events of the past two years have accelerated the need among government departments and agencies to reimagine public service delivery. With entire populations forced online, the efficacy of digital government and its ability to cater to every citizen has come into an even sharper focus. Delivering this level of proactivity relies on a shift in technology and mindset organised around the citizen. It means combining user experience, customer experience, and employee experience capabilities – powered by AI and analytics. Taking a citizen-centric view also extends to digital equality and developing the capability to reach all – not just most – …
Government Reimagined: The Top Digital Trends in 2022
Australia 10 Jun 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
Digital Services and Customer Experience

Driving Access, Inclusion and Innovation across Digital Government

As we journey beyond COVID-19, digital services will remain the primary way in which citizens engage with government, and thus require sustained prioritisation. To maintain momentum, government must continue to integrate accessibility, inclusion and innovation across digital service design and delivery. In 2022, we cannot let innovation diminish just because the challenges of the pandemic recede. As we embark on the long road to recovery, let’s sustain our digital transformation trajectory by reviewing, renewing and refining services for each and every citizen. By leveraging behavioural data and insights, we can maximise positive outcomes while fostering engagement and trust. Continuing to …
Driving Access, Inclusion and Innovation across Digital Government
Australia 6 Jun 2022
Whitepapers & Reports
Public
Save Juhi Agarwal Author avatar

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