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IT Modernization and Cloud
Enterprise Architecture in the Modern Public Sector
The timing for the reinvention was right because after languishing in obscurity for over a decade, enterprise architecture (EA) was also “being reborn within the government of Canada. In fact, in 2016 the practice of EA was renewed across all government agencies and was reimagined as a conceptual blueprint that defines the structure and operation of an organization considering and aligning business, information, data, applications, technology, security and privacy domains to support strategic outcomes. The Office of the CIO is therefore ultimately responsible for the expectations related to EA, and for “defining the current and target architecture standards. EA alone …
IT Modernization and Cloud
Maximising Innovation & IT initiatives to prepare the way for better citizen outcomes
A practical example of the impact of data and digital comes from the management of and response to COVID-19. WA, like all jurisdictions, has a vaccine and check-in app. In fact, WA has two government-sanctioned apps. Either way, they have “2.2 million registered users. For context, there are about 2.6 million Western Australians, and we are a state that basically hasn’t had COVID-19 for two years.” No other service or program has been able to interact with nearly 85% of the population. “There’s no way we could have had that reach with face-to-face engagement or with a policy change unless …
Digital Services and Customer Experience
#GovInnovator Q&A: Deshard Stevens, CISO, NYC Commission on Human Rights
Deshard Stevens is a Chief Information Security Officer (CISO) with over 12 years of experience managing, developing, and implementing business strategies and technical solutions while leading and managing project development, cloud strategy, and information technology teams. Deshard was the recipient of the 2018 Rising Star Award from the New York City Public Sector CIO Academy. He is certified as a Project Management Professional (PMP), Certified in Risk and Information System Control (CRISC), Certified Data Privacy Solutions Engineer (CDPSE), and holds a Master of Business Administration. In his free time, Deshard is an avid runner. I am currently the Chief Information …
Digital Services and Customer Experience
Exclusive Q&A: VITA's COO Talks Government Automation, RPA, and Leadership
Jonathan Ozovek is the Chief Operating Officer of the Virginia Information Technologies Agency - or VITA; a convenient acronym if ever there were one, given the importance of information technology to all aspects of life today. Answer: The main lesson I learned is how quickly the world can change. There is a level of connectivity and interdependency throughout the world today that was not the case decades ago. The main lessons I have reinforced are two fold...first, never lose sight of what is important and do not take your loved ones for granted and second, have multiple backup plans (i.e. …
IT Modernization and Cloud
The Future of Digital Strategy in Queensland Government
Digital technology is evolving at a pace that is hard to keep up with; Innovation is accelerating as technologies such as robotics, cloud, big data, the Internet of Things, artificial intelligence and machine learning continue to transform our everyday lives, as well as the Australian economy. Government digital strategies can often focus on the potential of digital services, thinking primarily about customer service channels, technology, standard operating environments, software as service and cloud computing. While this is important, it isn’t enough to create a true digital revolution. That is why the Queensland government is readying new long-term innovation and digital …
IT Modernization and Cloud
Government Innovator Spotlight Q&A: Karen S. Howard Internal Revenue Service Director of the Office of Online Services
What advice would you give to the younger generation of women pursuing a career in technology and more broadly within public service? What is one piece of advice you wish someone had shared with you when you were beginning your career?
IT Modernization and Cloud
Harnessing interoperable technologies to facilitate end-to-end automation
Harnessing interoperable technologies to facilitate end-to-end automation Most of us, especially those who work in or around the public sector, take for granted the fact that we have access to technology and the know-how to use it. Whilst computers and the internet have changed the way so many people connect, play, and work, not everyone has the same access or ability to use the technology that for many of us is so prevalent and essential. This was especially the case during New Zealand’s COVID-19 lockdown in 2020. Some people, no matter what resources they have access to, will never take …
IT Modernization and Cloud
Enterprise Architecture Capability with a Focus on Data, Information & Analytics
Unlike in other organisations, the CEO or chief statistician at Stats NZ is also the “government chief data steward (GCDS),” and the refresh came about because the GCDS wanted to know “what are the key data assets, and what policy or governance levers enable access and use.” New Zealand’s government enterprise architecture provides a simple structure for information and tools that support “a purposeful change and the refresh, in particular, is focussed on the data, information and analysis domains.” The refresh also came about because governments often have “good intentions and good ideas, but then priorities within the organisation change, …
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