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Digital Services and Customer Experience

On Demand: Powered by Personalisation Webinar

Considering that most critical services are now being delivered online, Government must address these deficits to ensure that all communities are able to access and engage with government services. Watch the Powered by Personalisation Webinar On Demand to explore research findings, recommendations, and expert opinions from both public and private sector experts regarding digital access and inclusion. Key Insights from Callie Barrett, Director, Innovation and Engagement, Digital and Service Design, Australian Department of Health and Clara Lubbers, Director, Digital and Service Design, Australian Department of Health.
On Demand: Powered by Personalisation Webinar
Australia 13 Jan 2023
On Demand
Members-only
Save Purva Deshpande Author avatar
Workforce, Skills and Capability

On Demand: The Great Onboarding Webinar

Hear from government experts as they discuss the core aspects of the employee experience that you should focus on to set your organisation apart from your competition, and allow you to navigate future change confidently.
On Demand: The Great Onboarding Webinar
Australia 13 Jan 2023
On Demand
Members-only
Save Purva Deshpande Author avatar
IT Modernization and Cloud

Digital.NSW 2021 - Digital Stream Panel Discussion

Nick, Helen, Lewis and Peter sat down together to delve into how to be improve customer experience across citizen services.
Digital.NSW 2021 - Digital Stream Panel Discussion
Australia 13 Jan 2023
On Demand
Members-only
Save Juhi Agarwal Author avatar
IT Modernization and Cloud

Digital.NSW 2021 - Data Stream with Scott Johnston

Scott Johnston talks about enabling better data usage and security through Artificial Intelligence (AI).
Digital.NSW 2021 - Data Stream with Scott Johnston
Australia 12 Jan 2023
On Demand
Members-only
Save Juhi Agarwal Author avatar
IT Modernization and Cloud

Digital.NSW 2021 - Digital Stream Case Study with Amanda Ianna

Amanda Ianna shares insights on converging physical and digital CX to improve citizen access, inclusion and engagement.
Digital.NSW 2021 - Digital Stream Case Study with Amanda Ianna
Australia 12 Jan 2023
On Demand
Members-only
Save Juhi Agarwal Author avatar
General

Disruption and Opportunity: Strategies to Build Digital Trust in Citizens While Creating Intelligent Cities

Major cities and large towns the world over have access to opportunities and initiatives that smaller townships and communities can only dream about. Yet the people in the rural and remote communities still have the same aspirations and desires, and also generally know about the things that they don’t have access to. In our modern and connected world, it is imperative that there are equal opportunities irrespective of location or jurisdiction, and thus some of the municipalities in rural areas are some of the most active when it comes to working with and advancing technology for their communities.
Disruption and Opportunity: Strategies to Build Digital Trust in Citizens While Creating Intelligent Cities
Canada 12 Jan 2023
Industry Trends
Public
Save Kelly Zheng Author avatar
General

Overcoming the Housing Supply Challenges in Nova Scotia by Using Data-Driven Solutions

Governments of all tiers and all persuasions are responsible for looking after and preserving the land and waters that are within their jurisdictions. Whilst many governments have policies regarding the use of their territories, some take them more seriously than others. One that takes it very seriously is Halifax Regional Municipality (HRM) in Nova Scotia. Kate Greene, the Regional Policy Manager at HRM, says their area is quite small, covering only about 10% of the land area of Nova Scotia, and it takes just two and a half hours to drive the 200 kilometres from end to end, but they …
Overcoming the Housing Supply Challenges in Nova Scotia by Using Data-Driven Solutions
Canada 12 Jan 2023
Industry Trends
Public
Save Kelly Zheng Author avatar
IT Modernization and Cloud

Digital.NSW 2021 - Digital Stream Discussion with Carmen Michael and John Mackenney

Carmen Michael and John Mackenney sit down together to chat about digitally preparing schools for the future.
Digital.NSW 2021 - Digital Stream Discussion with Carmen Michael and John Mackenney
Australia 12 Jan 2023
On Demand
Members-only
Save Juhi Agarwal Author avatar

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