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Digital Services and Customer Experience

Jobs, Skills & Economic Stimulus: Driving the State Forward Panel Discussion - Digital.NSW 2022

Join an expert panel of NSW government executives as they unpack the emerging jobs of the future as well as the skills needed to fill these roles and drive the economy.
Jobs, Skills & Economic Stimulus: Driving the State Forward Panel Discussion - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Transforming Digital Experiences so No Citizen is Left Behind - Digital.NSW 2022

The single biggest uplift in demand for digital public services has reset citizen expectations and tested governments’ critical capabilities. Digital-first citizens now want connected and responsive services from government, delivered on their terms, while ensuring every community is considered in this effort. (new line) Adobe’s evaluation of digital accessibility, a marker for maturity of digital equity, shows Australia’s global leadership and New Zealand’s emerging position. John Mackenney discusses in more detail.
Transforming Digital Experiences so No Citizen is Left Behind - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Future Service NSW Roadmap – What’s Next? - Digital.NSW 2022

In this keynote session from Digital.NSW 2022 Damon Rees, CEO at Service NSW shares insight into the future Service NSW roadmap that looks to put customers at the centre through the creation of simple, more effective and trusted citizen services.
Future Service NSW Roadmap – What’s Next? - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022

In this keynote session Chris Ellis of Nintex discusses the opportunities of process automation for a digital government, with a focus on the importance of effectively managing change.
The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022

This panel will look to address, how can we enhance Australia’s connectivity for Emergency & government services and communities, by better leveraging academia, industry, and government expertise to drive technical innovation?
Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022
Australia 14 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
General

Corporate Service Innovation: Key Trends & Priorities Shaping State Government Procurement and Finance Transformation

The COVID-19 pandemic changed the waymost industries operate. For most office workers across the corporate sector, initially it forced employees to work from home, but then as the pandemic began to recede, many of the workers returned to the office and realised that things had to change. Overall, w…
Corporate Service Innovation: Key Trends & Priorities Shaping State Government Procurement and Finance Transformation
Australia 13 Dec 2022
Whitepapers & Reports
Public
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Ministerial Keynote Address - Digital.NSW 2022

This session will explore the future role that digital will continue to play in delivering citizen centric services to NSW. Minister Victor Dominello MP will share thinking on the impact on customers and the future benefits for the State of NSW.
Ministerial Keynote Address - Digital.NSW 2022
Australia 13 Dec 2022
On Demand
Members-only
Save Nouha Elmasri Author avatar
Workforce, Skills and Capability

Shifting role of Human Resources in Public Sector Transformation with Catherine McLachlan

Before we kick off for the HR Innovation Roadshow 2023 in January, delve into an insightful conversation with Catherine McLachlan, Assistant Secretary of the People Strategy and Engagement Branch, from the Department of Home Affairs to understand the Department's shifting role of Human Resources in Public Sector Transformation.
Shifting role of Human Resources in Public Sector Transformation with Catherine McLachlan
Australia 12 Dec 2022
Interviews
Public
Save Purva Deshpande Author avatar

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