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Public Sector Network's Insights

IT Modernization and Cloud

Blockchain Application

In our ever-changing world, there is a constant quest to make things easier, better, smarter. One of the manifestations of that in recent years is in the form of disruptive technologies, which has largely led to the gig economy. Where would we be without Uber, Airbnb, Ebay, Twitter or Amazon? One of the original disruptors was blockchain, or more accurately, distributed ledger technology (DLT), which is the tech behind it. In essence, DLT is a decentralised database managed by multiple participants, and Blockchain is a type of DLT which records information in a digital transactional chain, in a way that …

Blockchain Application

IT Modernization and Cloud

Hybrid IT and Cloud Computing

All organisations, particularly large public sector organisations, produce vast amounts of information and data. Storing this data securely, reliably and accessibly is critical, but legacy storage systems are not as reliable or as robust as they need to be. Thus cloud storage on the internets is a solution that may be viable for some. This paper follows the data and cloud computing journeys of three organisations from three jurisdictions. Cloud computing is still in its infancy so hybrid forms of storage are preferred solutions in most instances, but these examples show what is possible and how quickly organisations can embrace …

Hybrid IT and Cloud Computing

Cyber Security and Risk Management

Innovative Solutions to combat Cyber-Attacks

Cyber-attacks are becoming more prevalent and the attackers are becoming more brazen and creative. Combatting these attacks requires innovative solutions like endpoint security and protection. This paper brings together the perspectives of three cybersecurity professionals, with a focus on security protection, security deployment and security awareness. The lessons from these perspectives will assist in ensuring that the right protections are in place, and that data is as secureas it can be.

Innovative Solutions to combat Cyber-Attacks

Australia

8 Apr 2021

Whitepapers & Reports

Public

Save Public Sector Network

Digital Services and Customer Experience

Bots and the Future of Customer Experience- Canada

City councils, therefore, need to be resilient and responsive and need to be able to provide answers. In recent times there has been no greater crisis than COVID-19, and the City of Toronto was intent on being proactive in its dealings with its citizens. However, there were simply not enough staff and too many questions coming in, so a digital or artificial intelligence (AI) solution was sought. The City of Toronto also had a few expectations that needed to be met. “Accessibility was very important to the City, so that it was equitable to everybody, and any solution also needed …

Bots and the Future of Customer Experience- Canada

Cyber Security and Risk Management

Protecting your Digital Identity in our modern world

Protecting digital identities in our modern world is critical, particularly at work. This process of identity and access management (IAM) has become so important in some large workplaces, that it has become its own very important field of practice. This paper brings together the perspectives of two IT experts, showcasing that IAM is a necessary consideration when designing or re-engineering any IT systems, and that protecting digital identities should always be a priority.

Protecting your Digital Identity in our modern world

Australia

7 Apr 2021

Whitepapers & Reports

Public

Save Rosie Fea

General

Process Automation in Healthcare

Automation in the healthcare system is inevitable and has already begun, though the pandemic has exacerbated its implementation in some cases.

Process Automation in Healthcare

Workforce, Skills and Capability

Why workplace wellness is key to organisational success

It’s no secret that the workplace has a huge impact on the physical, mental, economic and social wellbeing of employees. With the average full-time worker spending around 40 hours a week at work, it can be easy to see how the hours spent working can play a vital role in shaping a person’s overall wellness experience. Combine this with a global pandemic and the topic of ‘employee wellness’ becomes ever so crucial. With COVID-19 signalling a huge shift towards remote working, many employees found themselves juggling work, home schooling and house duties. The pandemic has led to less separation between …

Why workplace wellness is key to organisational success

General

Local Government: Improving Customer Experience and Customer Engagement

With a growing and changing population, David Kerr, the Director of Community and Belonging at Northern Beaches Council in Sydney, says that their council was only formed “four and a half years old through an amalgamation of three councils who effectively had no relationship with each other.” The councils had no relationship, but more importantly, the citizens also had little connection with the councils. So the most important thing that the new council started to do was to “actively listen to our customers, and to be empathetic to the concerns expressed by our customers.” That meant reiterating regularly and from …

Local Government: Improving Customer Experience and Customer Engagement

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