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General
How to Deliver Resilient Infrastructure to Australian Communities
Even before the global pandemic overtook the thinking of most cities and governments, the pending crisis of climate change was at the top of many government agendas. Whilst it has been eclipsed in the last two years, it hasn’t entirely fallen off the radar, and in fact, many agencies have only increased their spending and thinking to combat climate change and to future plan their communities.
Digital Services and Customer Experience
Driving Access, Inclusion and Innovation across Digital Government
As we journey beyond COVID-19, digital services will remain the primary way in which citizens engage with government, and thus require sustained prioritisation. To maintain momentum, government must continue to integrate accessibility, inclusion and innovation across digital service design and delivery. In 2022, we cannot let innovation diminish just because the challenges of the pandemic recede. As we embark on the long road to recovery, let’s sustain our digital transformation trajectory by reviewing, renewing and refining services for each and every citizen. By leveraging behavioural data and insights, we can maximise positive outcomes while fostering engagement and trust. Continuing to …
Cyber Security and Risk Management
Spotlight: Securonix on Consolidation Trends
Consolidation continues to be a positive trend in the User and Entity Behaviour Analytics (UEBA) and Security Information and Event Management (SIEM) industry. SIEM and UEBA were, until relatively recently, separate technology areas, with many technology vendors active in one of those areas, but few active in both. Additionally, Security Orchestration, Automation and Response (SOAR) technology was separate and had its own set of active vendors. These technologies really belong in a single platform, in order to increase the efficiency of the component parts and system as a whole, and to reduce the cost and complexity of those technologies for …
Data, Analytics and AI
Speaker Spotlight Q&A with Sarah Truckle, Director of Program and Strategic Operations at the State of Vermont's Agency of Human Services
She has graduate degrees in both law and environmental policy from Vermont Law School. In her role within the Secretary’s Office, she leads the agency’s integration and care coordination through complex case management, directing the systems-level coordination of agency resources and community partner services. Additionally, her work integrates the Agency’s strategic operations supporting programmatic and fiscal alignment. Outside of work Sarah enjoys baking cakes and pastries, reading fiction, and walking through Hubbard Park with her two sons.
IT Modernization and Cloud
Refining IT Infrastructure Initiatives to Further Aotearoa’s Digital Strategy
This is just one example, but the changes over the last few decades have been so dramatic that the “traditional concepts of things like property ownership and even our social fabric are being challenged.” And just like the industrial age was about “augmenting human strengths, the digital age is about augmenting human intellect.” As part of that, rather than the mass production of identical products, which was at the heart of the industrial revolution, “the digital era is characterised by personalisation and the tailoring of services to meet the needs of the many, the few and the individual.” Like the …
IT Modernization and Cloud
Harnessing Emerging Technologies for Citizen Outcomes
The Office of the Chief Information Officer (OCIO) “provides whole-of-government technology and cybersecurity services across the SA government.” Due to the importance of the work, “the way we harness these emerging technologies is absolutely critical.” Therefore, at OCIO and across the entire public sector, “we’re not going to be harnessing anything new if our people don’t feel safe.” Despite all that humankind has been through and the fact that “our civilisations have changed dramatically over time, our brain has not evolved at the same pace,” particularly the amygdala, which is responsible for “emotional stress and our fight, flight or freeze …
Cyber Security and Risk Management
Spotlight: Next Big Thing with Okta
The biggest trend we are seeing is the use of technology to secure and protect access to systems and peoples data. Businesses are really aware of the threat cyber security issues pose to their organizations in both terms of reputational risk and actual commercial loss. Previously this would be handled as a lower lever technology function, but today, from the board through senior management, protecting systems and access is top of mind. We do not see this changing, in fact we see it as becoming even more important as new threats emerge. The next big thing is the evolution of …
General
Advancing Digital Healthcare to Create Seamless Care Journeys
The global pandemic has been a health crisis to be sure, but it has also presented an opportunity for the healthcare industry, one that may not come around again. Though initially healthcare professionals – like almost everyone else – responded to the pandemic in a somewhat chaotic manner, eventually they found their stride, and with technology and great advances in medicines and the development of vaccinations, were able to care for their patients in a more informed way. This patient-centric care model that is underpinned by data and is values-driven is what is now expected across the healthcare sector. Data …
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