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Digital Services and Customer Experience

ExploreIP - Canada’s Intellectual Property Marketplace - Innovation Canada

Explore IP – Canada’s Intellectual Property Marketplace – Innovation Canada Public Sector Innovation Show – Ottawa, February 25, 2020
ExploreIP - Canada’s Intellectual Property Marketplace - Innovation Canada
Canada 7 Mar 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Experience Management in Government: Instilling Trust Through Transparency in Public Services

SAP commissioned a recent discussion in partnership with the SAP Institute for Digital Government and the Public Sector Network to explore the opportunities, uncover the challenges, and provide best practice recommendations on taking the next steps to instil “trust through transparency”. We encourage you to explore the key insights and download the report. With private enterprises spearheading the latest developments in online communication and services, governments must remain attuned to people’s changing expectations as both users and citizens. SAP believes technology can be used to create a culture of transparency.
Experience Management in Government: Instilling Trust Through Transparency in Public Services
Australia 18 Feb 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

OECD Work on Environment

The following are just a few of the environmental issues the OECD covers in 2019 and 2020 to reveal both the consequences of inaction and the solutions for the future using Environmental performance reviews, information, data and indicators: Climate change, biodiversity and ecosystems, the ocean, water, nitrogen management environmental policies and outcomes, green growth, green mobility and transport, chemical safety and waste.
OECD Work on Environment
United Kingdom 17 Feb 2020
Whitepapers & Reports
Public
Save Heather Dailey Author avatar
Workforce, Skills and Capability

Interview: Emma Stace, Chief Digital Officer, Department for Education (UK)

Emma has been leading digital in government for over five years. She began her journey in government at the Government Digital Service, moving to the Department for Business, Energy and Industrial Strategy in 2015. In 2017, she started working at the Department for Education as Director of Transformation and Digital and Chief Digital Officer. She is a leader of cultural change and service delivery and has worked all over the world and in both the public and private sectors.
Interview: Emma Stace, Chief Digital Officer, Department for Education (UK)
Australia 12 Feb 2020
Interviews
Public
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PSN 2020 Schedule

PSN 2020 Schedule
PSN 2020 Schedule
Australia 11 Feb 2020
Industry Trends
Public
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Data, Analytics and AI

Departmental Evaluation Plan 2018-2023

Employment and Social Development Canada 2018
Departmental Evaluation Plan 2018-2023
Canada 11 Feb 2020
Whitepapers & Reports
Public
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Cyber Security and Risk Management

Reaping the Benefits of Open Data in Public Health

There have been a number of advances in Open Data over the last decade, spearheaded largely by governments. A real benefit of Open Data is not simply that single databases can be used more widely; it is that these data can also be leveraged, shared and combined with other data. Open Data fa…
Reaping the Benefits of Open Data in Public Health
Canada 11 Feb 2020
Industry Trends
Public
Save Heather Dailey Author avatar
Cyber Security and Risk Management

Progress Report on a National Public Safety Broadband Network

Building a Safe and Resilient Canada Public Safety Broadband Network Temporary National Coordination Office Government of Canada 2019
Progress Report on a National Public Safety Broadband Network
Canada 11 Feb 2020
Whitepapers & Reports
Public
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