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Interview: Samantha Gavel, NSW Privacy Commissioner, Information and Privacy Commission NSW
Tell us about the journey to your current role and what it this role entails? I commenced as NSW Privacy Commissioner in September 2017. As Privacy Commissioner, my role is to promote public awareness and understanding of privacy rights in NSW, as well as providing information, s…
Interview: Nicholas Moss, Program Manager, Queensland Police Service (QPS)
Tell us about the journey to your current role and what it this role entails? I am currently the Program Manager of the Queensland Police Service (QPS) Advanced Data Analytics Capability (ADAC) initiative. ADAC is leading the provision of insight and foresight focused analytic…
Public Sector State of Social Media Report
Joanne Sweeney - Founder and Author - Public Sector Marketing Pros Finding your voice and making an impact on social media can be difficult for a government agency. However, with a defined strategy that aligns with your corporate goals, social media has the potential to influen…
Digital Services and Customer Experience
The Unattractive Customer
I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…
1 Year in... Here's what we've achieved.
Friday the 19th July may have seen like a regular day to you, but it was a special day for me as it marked a full year into my contract leading The City of Canterbury Bankstown in its journey to becoming an innovative Council and a leading smart city. Were the largest City in NSW and fourth largest in Australia, but were also the leanest Council in NSW, meaning were slightly more resource challenged than other cities. A caveat which, in my opinion makes our successes that much more impressive! So, may I present to you a select list (in …
Digital Transformation
I believe it is time to drop the word DIGITAL and simply replace it with TRANSFORMATION. When our customers connect with us, they only care about their channel of preference and are only interested in achieving the outcome in the easiest way possible. Digital is one channel…
Holistic Transformation – achieve more with less
Transformation programs are changing the way local governments are serving their communities. Most public sector programs will face similar challenges such as organisational silos, legacy technology platforms, traditional operational models and legislation and the list goes on. Amidst th…
General
Shared Services 2.0
The agency itself was created in 2012 through a merger of other organisations, but by 2019, the founding CEO had resigned and things started to feel stale. “Often with a new CEO comes a bit of change,” and one of the first things that the new CEO implemented “was the sharedfirst-ever employment engagement survey.” This also led to a new 10-year strategy, which was “endorsed by the board in March 2020.” Separate from that, other changes happened in the sector and across government at around the same time, and just before COVID-19 became the focus of everyone’s attention, it was …
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