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Digital Services and Customer Experience

Is Government Optimising One of Its Best Service Design Partners – Its Citizens?

Digital Government & CX Roadshow 2024
What is the best way for governments to achieve a customer-centric approach in order to enhance user experiences and engagement? Listen to their citizens, of course.
Is Government Optimising One of Its Best Service Design Partners – Its Citizens?
Australia 4 Apr 2024
Industry Trends
Public
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Discussing the Future of Modern Government Service Design with the Hon Victor Dominello and Damon Rees

As governments strive to balance priorities and the allocation of scarce resources, new approaches are needed. We caught up with the Hon Victor Dominello and Damon Rees to discuss modern government service design and glean their insight on how to ensure your department is transformation ready.
Discussing the Future of Modern Government Service Design with the Hon Victor Dominello and Damon Rees
Australia 2 Apr 2024
Interviews
Public
Save Nouha Elmasri Author avatar
Cyber Security and Risk Management

Can Governments Reverse the Damage to Citizens' Post-Pandemic Loss of Trust?

Globally trust in government is at all-time lows, but by acknowledging that there is in fact an issue, government can begin reframing the narrative. It is clear that public trust is crucial for government as it forms the foundation of a healthy democratic society. Trust in government fosters social cohesion, stability, and effective governance. So read on to discover the approach to regain citizen trust with two essential elements.
Can Governments Reverse the Damage to Citizens' Post-Pandemic Loss of Trust?
Australia 28 Mar 2024
Industry Trends
Public
Save Heather Dailey Author avatar
Workforce, Skills and Capability

Championing Change through Corporate Social Responsibility

Companies throughout the world have prioritised Corporate Social Responsibility (CSR) in recent years, aiming to make a good impact on society and the environment. B Corp accreditation, a globally recognised …
Championing Change through Corporate Social Responsibility
Australia 26 Mar 2024
Interviews
Public
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

6 Public Sector Trends Ramping Up Service Delivery in 2024

In a digital age where convenience is king, governments are stepping up to the challenge, revolutionizing service delivery to meet the needs of a rapidly evolving society. So let’s dive into the 6 biggest digital government service design trends, plus we'll see how global government innovation leaders are already harnessing these trends to drive superior citizen outcomes.
6 Public Sector Trends Ramping Up Service Delivery in 2024
Australia 25 Mar 2024
Industry Trends
Public
Save Heather Dailey Author avatar
General

Driving a Vision of Social and Environmental Sustainability with B Corp Certification

We're thrilled to share that Public Sector Network has been recertified as a B Lab B Corporation, reaffirming our commitment to driving positive change. Through initiatives like reducing event waste and fostering diverse, ethical workplaces, we're working towards a more sustainable and equitable future for all.
Driving a Vision of Social and Environmental Sustainability with B Corp Certification
Australia 22 Mar 2024
Industry Trends
Public
Save Nouha Elmasri Author avatar
Cyber Security and Risk Management
Partner Content

The Essential 8 Update - what it really means!

The ASD update the E8 model regularly, the last change was in November 2023. In recent conversations, many were unaware of the update, so we thought it would be of value to highlight the salient issues.
The Essential 8 Update - what it really means!
Australia 21 Mar 2024
Industry Trends
Public
Save Tom Crampton Author avatar
Digital Services and Customer Experience

Digital Government Spotlight: 5 Projects Transforming the Australian Public Sector

Innovate Australia
Ahead of the Innovate Australia Government Showcase we caught up with five Federal Government leaders to explore the projects and initiatives they're working on, and to learn how these projects …
Digital Government Spotlight: 5 Projects Transforming the Australian Public Sector
Australia 20 Mar 2024
Interviews
Public
Save Nouha Elmasri Author avatar

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