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Innovate VIC Insights

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Top Government Innovators: Victoria

Innovate VIC
Tap into timely insights and actionable strategies post-budget from VIC Public Sector Senior Executives leading the modernisation of citizen services and digital capabilities.
Top Government Innovators: Victoria
Australia 21 Jul 2024
Whitepapers & Reports
Public
Save Patrick Joy Avatar
Digital Services and Customer Experience

Collaborating for an Innovative Victorian Future

Innovate VIC
For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.
Collaborating for an Innovative Victorian Future
Australia 11 Sep 2023
Whitepapers & Reports
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

Innovate VIC
In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.
The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around
Australia 29 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Generative AI, Trust & the Public Sector

Innovate VIC
In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.
Generative AI, Trust & the Public Sector
Australia 29 Aug 2023
On Demand
Public
Save Heather Dailey Author avatar
Workforce, Skills and Capability

Strategic Workforce Planning and Staff Attraction & Retention Challenges

Innovate VIC
In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.
Strategic Workforce Planning and Staff Attraction & Retention Challenges
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

How Are We Ranking in Service as a State

Innovate VIC
In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.
How Are We Ranking in Service as a State
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Service Experience & Transformation Journey

Innovate VIC
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Service Experience & Transformation Journey
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Cooperative Efforts to Advance the Digital Ecosystem of Victoria

Innovate VIC
In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria. The Minister highlights the significance of digital transformation in government services, emphasising efficiency, user-friendliness, and personalisation. The focus is on creating exceptional digital services that simplify interactions, boost productivity, and ensure accessibility for all citizens.
Cooperative Efforts to Advance the Digital Ecosystem of Victoria
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar

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