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Innovate QLD Insights
IT Modernization and Cloud
The Possibilities of AI in Enhancing your Citizen Experiences
Innovate QLD
In this Partner Perspective session, we hear from Greg Crowl, VP, Sales Engineering, Kofax, on how AI and process automation can streamline government operations. We learn how machine learning, natural language processing and generative AI can boost the efficiency of agency processes.
IT Modernization and Cloud
The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond
Innovate QLD
In this GovTalk Panel discussion, our experts weigh in on the future of innovation for the Queensland government. Our speakers answer questions and reveal their vision for Queensland and how their departments are contributing and transforming government. Dr. Paul Mathieson, GM coLab Growth Hub, discusses his focus on people and developing capabilities as well as developing global partnerships, Andrew Harris, Executive Director Business & Corporate Services, Office of Industrial Relations discusses new IT systems that will be implemented and the importance of staff experience when rolling out new systems, Yas Grigaliunas, Chief Circular Entrepreneur, Circular Australia, explains the concept of …
IT Modernization and Cloud
How Can Our Government Gain Citizen Trust?
Innovate QLD
In this Partner session we hear from Andrew Garner, Oceania Government Digital & Technology Lead, EY, on the major barrier for technology to drive Queensland forward - citizens' confidence and trust in government services. Our leader dives into the benefits of digital identity but even more important is to make sure all Australians have access to and understand these services and how to use them, which will further enhance trust in government. He shows us the 5-Point Framework which will help deliver the confidence in citizens' trust and deliver the digital potential of public sector services.
IT Modernization and Cloud
Providing a Seamless Citizen Experience with Transport's Digital License Expansion
Innovate QLD
In this Government Keynote session, we hear insights from Michelle Haywood, Executive Director (Digital License Program), Translink Division, Department of Transport & Main Roads, on the transition to digital driver's licenses. Our government leader takes us through the history of licenses to the preparation for the digital license roll-out with customer testing and feedback to design the app. Our government leader explains the features of the app and license in the digital space and describes its high-level security features.
Digital Services and Customer Experience
How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility
Innovate QLD
Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
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