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Digital Services and Customer Experience

Pioneering Product Innovation & Collaboration for Public Good

In this Partner Perspective session, Victoria McGloin, Head of Technology, Government & Public Sector, Thoughtworks AU & NZ and David John, National Products & Program Delivery, NSW Department of Customer Service discuss NSW Government's implementation of the Digital Birth Certificate which will streamline customers' information across trusted parties and how collaboration within government enables products people want to use and new trusted customer experiences.
Pioneering Product Innovation & Collaboration for Public Good
Australia 1 Aug 2023
On Demand
Members-only
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Digital Services and Customer Experience

Bringing Data & Digital Together for the New Age of Public Sector

In this Fireside Chat session, we hear insights from Sana Galic, Senior Client Partner, Publicis Sapient and Chris Fechner, CEO, Digital Transformation Agency, on bringing together data and digital to usher in a new age of public sector reform and service delivery.
Bringing Data & Digital Together for the New Age of Public Sector
Australia 1 Aug 2023
On Demand
Members-only
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Digital Services and Customer Experience

Leveraging Our World Class Innovators

In this Government Keynote session, we hear insights from Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment on the role of Government in translating ideas into outcomes with real world benefits. Elizabeth discusses the case for innovation, the sweet spot for government and the power of proximity.
Leveraging Our World Class Innovators
Australia 1 Aug 2023
On Demand
Members-only
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IT Modernization and Cloud

Digital Transformation: Fixing the How, Accelerating the What

In this International Keynote session, we hear insights from Mike Hill, Chief Digital Information Officer, UK Cabinet on enabling and transforming the Cabinet Office using digital transformation.
Digital Transformation: Fixing the How, Accelerating the What
Australia 1 Aug 2023
On Demand
Members-only
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Digital Services and Customer Experience

Exploring the Intricacies of Digital Transformation

In this GovTalk session, we hear insights from Bianca Jordaan, Chief Digital & Information Officer, Department of Planning & Environment, Angela Donohoe, CIO, Department of Enterprise, Trade & Investment and Peter Jones, Public Sector Lead, Gitlab on best methodologies, most impactful tools & platforms and mapping next steps in digital/cx trajectory.
Exploring the Intricacies of Digital Transformation
Australia 1 Aug 2023
On Demand
Members-only
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General

Mastering a More Seamless Operation

In this GovTalk panel discussion we hear from Government leaders on how to power collaboration and sync the whole organisation. Our leaders map the friction points and align investment to what will create the most value as well as assess technology and process requirements to best enhance public service culture.
Mastering a More Seamless Operation
Australia 31 Jul 2023
On Demand
Members-only
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Digital Services and Customer Experience

The People Piece - Building Capability in Digital Professions

In this Fireside Chat session, we hear from Jody Grima, Chief People Officer, Department of Customer Service and Chris Lamb, Deputy Commissioner, NSW Public Service Commission on building capability in the digital profession. The Government leaders discuss key practical requirements to progress a successful skills agenda and how to create enthusiastic employees through understanding and meeting desires.
The People Piece - Building Capability in Digital Professions
Australia 31 Jul 2023
On Demand
Members-only
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Digital Services and Customer Experience

Transforming Frontline Public Service and CX

​In this Fireside Chat, SMDR Rohan Smith, Australian Federal Police and Ken MacDonald, Public Sector Lead, ANZ, Smart Communications, discuss how to transform frontline public service and customer experience through digital innovation.
Transforming Frontline Public Service and CX
Australia 31 Jul 2023
On Demand
Members-only
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