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Digital Services and Customer Experience

The future of government communications in the digital age

‘In those important moments when Australians reach out for government services they rightly expect a simple and seamless interaction. Services Australia will be outcomes focused and will put in place the right structure needed to deliver that experience. ‘Whether Australians are accessing government services digitally, in person or over the phone, in the future I want Services Australia to deliver a similar experience to what Australians are used to when dealing with everyday services, such as banking and shopping".* Where previously external messaging had to be approved at the highest level and speaking to journalists was an issue for the …
The future of government communications in the digital age
Australia 13 Jul 2020
Whitepapers & Reports
Public
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Revolutionizing Teamwork in the Public Sector

Keynote: Revolutionizing Teamwork in the Public Sector Simon Gascon, Director, IT Research, Innovation, Information and Technology Branch, Employment and Social Development Canada
Revolutionizing Teamwork in the Public Sector
Canada 19 Jun 2020
Whitepapers & Reports
Public
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Workforce, Skills and Capability

The ‘How to’ of workforce transformation to drive productive remote work and business continuity

Michael Olney, Director – Office of Strategy, Digital Workplace Transformation – Americas, VMware
The ‘How to’ of workforce transformation to drive productive remote work and business continuity
Canada 19 Jun 2020
Whitepapers & Reports
Public
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Workforce, Skills and Capability

Fast-Forwarding to a Remote Workplace

Keynote Case Study: Fast-Forwarding to a Remote Workplace • Adapting traditional business methods to embrace flexibility and remote workspace • Understanding the challenges, benefits and best practices that maximize the effectiveness of remote and mobile w…
Fast-Forwarding to a Remote Workplace
Canada 19 Jun 2020
Whitepapers & Reports
Public
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Workforce, Skills and Capability

Fast Forward to a Remote Workplace

Dana Clarke, Manager, Innovation & Continuous Improvement, City of Barrie
Fast Forward to a Remote Workplace
Canada 19 Jun 2020
Whitepapers & Reports
Public
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Cyber Security and Risk Management

Shining a Light on Real-World, Practical Cyber Security Strategies and Technology Implementations for Prevention, Detection and Response

Keynote Case Study: Shining a Light on Real-World, Practical Cyber Security Strategies and Technology Implementations for Prevention, Detection and Response Sandy Fadale, Senior Cyber Security Analyst, Office of the Chief I…
Shining a Light on Real-World, Practical Cyber Security Strategies and Technology Implementations for Prevention, Detection and Response
Canada 17 Jun 2020
Whitepapers & Reports
Public
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GovTech Review - Q1 2020

GovTech Review provides public-sector ICT professionals with topical news, in-depth articles, interviews, case studies and thought leadership on subjects of current vital interest from security to cloud, networking to blockchain, mobility to smart cities and more.
GovTech Review - Q1 2020
Australia 14 May 2020
Whitepapers & Reports
Public
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Access to City Services During the COVID-19 Pandemic

As we all worked to flatten the curve, we also need to think about how to keep life and business as normal as possible while social distancing. While in-person services may be forced to stop, citizens needs dont. To maintain as much normality as possible, cities must find alternative ways to communicate and enable citizens and companies to do business with and in cities. For the most part, this means providing citizens with online services.
Access to City Services During the COVID-19 Pandemic
Canada 23 Apr 2020
Whitepapers & Reports
Public
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