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Digital Services and Customer Experience

Bridging the Divide Between Digital and Customer Experience - Innovation Show Atlantic Canada 2023

In this keynote session Mark AuCoin, Customer Service Solution Manager at ServiceNow discusses the importance of human-centred design and of bridging the divide between digital and CX.
Bridging the Divide Between Digital and Customer Experience - Innovation Show Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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Cyber Security and Risk Management

The Bad Guys are Building a Rocket Ship! - Innovate Atlantic Canada 2023

For security teams on the front lines and those of us in the business of stopping cyberattacks and breaches, 2021 provided no rest for the weary. In this session Patrick Moubarak, Regional SE at CrowdStrike takes a look at what has transpired in Canada in 2022 and will talk about trends for 2023.
The Bad Guys are Building a Rocket Ship! - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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General

Digitally Transforming the Health Service - Innovate Atlantic Canada 2023

In this keynote session Dr. Gail Tomblin Murphy, Vice President of Research, Innovation and Discovery, and Chief Nurse Executive at Nova Scotia Health provides an introduction to implementing VirtualHealth within Nova Scotia Health then delves into the benefits of a virtual platform including data collection, reporting, human capital analytics.
Digitally Transforming the Health Service - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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Data, Analytics and AI

Collecting and Using Data To Improve Citizen Services - Innovate Atlantic Canada 2023

In session a panel of government executives from Nova Scotia and broader Canadian Federal government discuss how to engage with communities to build trust and understanding.
Collecting and Using Data To Improve Citizen Services - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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Digital Services and Customer Experience

Initiatives For Population Growth and the Retention of Skilled Labour - Innovate Atlantic Canada 2023

In this keynote session Ava Czapalay, Deputy Minister of the Department of Labour, Skills and Immigration with the Government of Nova Scotia discusses how government can innovate to upskill citizens and attract newcomers to Atlantic Canada, as well as providing an overview of the Department of Labour, Skills and Immigration’s launch of apprenticeship technology.
Initiatives For Population Growth and the Retention of Skilled Labour - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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Digital Services and Customer Experience

Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023

In this session a panel of Canadian government executives and innovation leaders discuss the importance of collaboration in government in helping drive innovation through the sharing of ideas, technologies and strategies.
Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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Digital Services and Customer Experience

The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023

In this session Andy Krenz, General Manager/Senior Director of Public Sales & Customer Success at ThoughtExchange and Ross McLaren, Director of Communications with the Government of Nova Scotia discuss how to unite communities and teams with qualitative experience and survey data as well as creating more effective, efficient and equitable outcomes amidst bureaucracy and red tape.
The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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IT Modernization and Cloud

From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023

In this session hear a former public servant’s journey and lessons learned from problem definition to Cloud-enabled business outcomes. Featuring insights from, Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education (Canada) at Google.
From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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