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Digital Services and Customer Experience
Collaborating for an Innovative Victorian Future
Innovate VIC
For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.
Data, Analytics and AI
Public Sector Data Democratisation: Empowering People, Collaboration and Innovation
Data & Analytics Roadshow
In our ever-evolving world, there's a growing drive to enhance data accessibility, availability, and visibility. This trend, often dubbed 'data democratisation,' encompasses various interpretations, but its core principle remains constant. To thrive and demonstrate commitment in our modern landscape, sharing data – even in a limited capacity – and fostering collaborative efforts are essential. This trend isn't a one-off; it's set to continue expanding and shaping the future. Consequently, there's a pressing need for individuals to become data literate and receptive to the intricacies of data capture, storage, analysis, and sharing. The Public Sector Data Democratisation: Empowering People, Collaboration and …
Workforce, Skills and Capability
Leader Personality and Performance Differences in the Public Versus Private Sector
This white paper summarises research that aimed to contribute insights into this area by examining similarities and differences in the personality and multi-rater performance of executives and managers within the Australian public and private sectors.
Digital Services and Customer Experience
The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around
Innovate VIC
In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.
Digital Services and Customer Experience
Generative AI, Trust & the Public Sector
Innovate VIC
In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.
Workforce, Skills and Capability
Strategic Workforce Planning and Staff Attraction & Retention Challenges
Innovate VIC
In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.
Digital Services and Customer Experience
How Are We Ranking in Service as a State
Innovate VIC
In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.
Digital Services and Customer Experience
Service Experience & Transformation Journey
Innovate VIC
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
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