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Workforce, Skills and Capability

Powering Performance in the Public Sector

This is where Te Ao Māori (the Māori worldview) might come in handy. “Our visions look 150 to 300 years into the future because we look at intergenerational well-being.” Māori traditions don’t always align with western culture, “but our people can generally connect to purpose, even in lieu of a vision, because many of us understand how to help achieve an organisation’s purpose.” “Being able to achieve a purpose is very important when the structure of an organisation is extremely complicated. The NZTE is the trading arm of New Zealand’s government, and has “about 800 staff operating in 52 international …
Powering Performance in the Public Sector
Australia 12 Aug 2022
Industry Trends
Public
Save Lily Stokes Author avatar
General

Delivering a Simplified Customer Experience to Transform Facility Venue Bookings

From time to time we ALL find ourselves needing to find and use spaces and places for different purposes. Maybe it’s for a family celebration, an offsite work meeting or to play informal sport. Maybe it’s for a workshop, a networking event, an AGM… whatever the reason, the way in which we find and use community spaces remains… difficult.
Delivering a Simplified Customer Experience to Transform Facility Venue Bookings
Australia 11 Aug 2022
Industry Trends
Public
Save Public Sector Network Author avatar
General

Addressing Legacy Systems & Looking to Sustainable Modernization

Clearly this is an unsustainable process, but is common across many departments, and was the standard at Veterans Affairs as well until 2015. We provided a standard IT service where business groups focused on analog processing to solve problems, but our core processing system was aging. It was over 15 years old, and rather than changing the system – which was expensive and no one knew what to change it to anyway – the department simply hired more staff to deal with “a legacy system that needed to be updated three times a year. By 2016, it was clear that …
Addressing Legacy Systems & Looking to Sustainable Modernization
Canada 11 Aug 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
General

Advancing Digitally Enabled Integrated Care Systems

COVID-19 was first and foremost a health crisis, so using that as an opportunity, the hospital group decided to reimagine access to care, and it allowed us to be creative. They wanted to leverage technology to produce results for their patients, whilst also being mindful of our systems and the evolving nature of COVID-19. The result was an LTC remote monitoring program. With the implementation of a specific tool, the program was designed to detect early signs of decline in the health status of residents in nursing homes. The tool that they used was Preview-ED (Practical Routine Elder Variants to …
Advancing Digitally Enabled Integrated Care Systems
Canada 3 Aug 2022
Industry Trends
Public
Save Madeson Darcy Author avatar
Cyber Security and Risk Management

Australia's Latest Cyber Security Challenges

We hope this article helped to inspire you with some ideas strengthening the cyber security ecosystem!
Australia's Latest Cyber Security Challenges
Australia 2 Aug 2022
Industry Trends
Public
Save Natalie Forward Author avatar
General

Understanding and Overcoming our Health Data Problem

Data analytics challenges are a roadblock for new digital systems that could help overcome the healthcare challenges we face. These include staff shortages, poor access to services, increased wait times, and how to care for an older population with more chronic conditions. We surveyed 180 healthcare executives across public and private organisations, large and small hospitals, and city and rural locations. What we found was that a lack of trust in data, challenges with data quality and the absence of a holistic digital transformation strategy were all hurdles to organisations using data analytics to meet their top business objectives. Despite …
Understanding and Overcoming our Health Data Problem
Australia 25 Jul 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
General

Procurement Transformation: Integrating New Engagement Approaches to Ensure Supplier Diversity

A large federal government, like the Government of Canada, is involved in a vast array of activities and processes, many of which affect and impact the lives of its citizens. Some of these services affect citizens in direct and obvious ways, whilst others are more indirect and less known. One of these indirect services – which is no less important – is the field of procurement. It may not seemingly impact the lives of citizens on a daily basis, but Clinton Lawrence-Whyte, the Director General of Procurement Assistance Canada within Public Services and Procurement Canada (PSPC), says that procurement is …
Procurement Transformation: Integrating New Engagement Approaches to Ensure Supplier Diversity
Canada 16 Jul 2022
Industry Trends
Public
Save Kelly Zheng Author avatar
General

Key Takeaways From The Innovate SA 2022 Showcase

While covid has accelerated what was already an increasing demand for digital services from the constituent, 80% of the attendees in the CX and Digital stream felt that they were at the beginning or at the strategizing stage of their CX and digital journey. Both frightening and exciting when you see how far things have come since the start of the pandemic. But also, a reminder of the journey that lays ahead of us. When the main audience was asked what the priorities for the next 12 to 24 months the answers told us there is a lot on the …
Key Takeaways From The Innovate SA 2022 Showcase
Australia 14 Jul 2022
Industry Trends
Public
Save Rhea Kamath Author avatar

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