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Governance, Risk and Compliance - Canada

The profile of many workplaces all over the world has changed as a result of the pandemic. Most organizations previously conducted risk assessments and planned for the future, but a global pandemic was generally unforeseen and has forced many businesses and public sector institutions to re-assess and re-prioritize some of their practices, and to better incorporate risk into their planning. For instance, Beth Robb, the Director of Enterprise Risk Management at Alberta Health Services (AHS), says that risk now, more than ever, is about “ensuring that you’re taking a holistic view of the environment and the context in which your …
Governance, Risk and Compliance - Canada
Canada 26 Aug 2021
Industry Trends
Public
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General

Communications and Information Systems for First Responders - Canada

With that in mind, a number of government, first responder and digital agencies came together in 2014 to develop what has since become known as the Public Safety Broadband Network (PSBN) and to form the PSBN Innovation Alliance based in Ontario, a not-for-profit legal entity to advocate on behalf of the PSBN. Ultimately, according to Anthony Odoardi, the PSBN is an “always-available broadband spectrum for emergency responders to use in their lifesaving missions.” It is a network that only first responders have access to, and is a “dedicated, resilient, reliable, cybersecurity mechanism to ensure that data critically arrives at the …
Communications and Information Systems for First Responders - Canada
Canada 19 Aug 2021
Industry Trends
Public
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IT Modernization and Cloud

Public Sector in the Cloud: Practical Solutions to Common Challenges

Pascale Duguay, Organizational Transformation Leader, IBM Mark Dymond, Senior Partner, Hybrid Cloud Services Canada, IBM
Public Sector in the Cloud: Practical Solutions to Common Challenges
Canada 21 Jul 2021
Whitepapers & Reports
Public
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General

Forensics - Canada

The field of fingerprinting is a microcosm of the rest of the discipline and shows how much things have changed and are changing. For many years, the standard fingerprinting identification was the “ACE-V scientific process, which consists of analysis, comparison and evaluation to determine a verification.” However robust, scientific and objective the process might be, much like in medicine, “the expert opinion is based on observation and the conclusion is therefore invariably subjective.” It might still hold up in court and has worked for a long time, but there was always room for improvement. LR is already being used in …
Forensics - Canada
Canada 10 Jun 2021
Industry Trends
Public
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Data & Analytics in Local Government- Canada

Local governments manage large sources of information and data and are involved in a wide variety of work, much of it underpinned by data. In fact, data often allows various local governments to collaborate and was crucial during the height of the pandemic. Jazz Pablo, the Director of Information Services at the City of Kelowna in southern British Columbia, says that in order “to solve common problems,” particularly the large ones “that we see across the country” like homelessness and other forms of inequality, “we need to come together. It’s all about relationships. COVID has taught us that.” Data is …
Data & Analytics in Local Government- Canada
Canada 9 Jun 2021
Industry Trends
Public
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General

Process Excellence- Canada

Lyne Lacroix, the Process Improvement Lead for Major Projects within the Office of the Chief Information Officer (OCIO) at Shared Services Canada, says that though COVID-19 was one of the major spurs, their “process improvement division was created in late 2020.” Putting the pandemic to one side, the division was created because some employees noticed that “there are serious problems with the process” within the organization, thus “our vision is to really enable and empower employees through the improvement of the challenging processes that stop them from doing their work.” Since they are at the start of their journey, this …
Process Excellence- Canada
Canada 4 Jun 2021
Industry Trends
Public
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General

Improving CX and Engagement in Local Government- Canada

All large organizations, and public sector institutions in particular, generally have complicated, bureaucratic processes, developed over time. Some of these require a lot of repetitive employee input, whilst others were simply developed in a different age – before the digital age – and would benefit from an upgrade. These upgrades can take many forms, from Robotic Process Automation (RPA), to just a simple improvement or advancement in processes. This is a lot of new construction, and thus the City decided to conduct a “development services review,” designed to look at “how development functions interact and are coordinated, and to identify …
Improving CX and Engagement in Local Government- Canada
Canada 4 Jun 2021
Industry Trends
Public
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General

Improving Contract and Supplier Management- Canada

Tamara McNulty, the Director of Procurement, Contracting, and Contributions at Parks Canada, has a slightly more nuanced and possibly “old school” approach to procurement. As much as it should be a disruptor, it should also be about “adding value to services.” Procurement, especially in large and public sector organizations, is still often described “as a necessary evil; as something we go through in order to get what we need.” As much as that is true, it doesn’t make the function appealing or attractive. If however it could be seen “as a value-added service, then it would be embraced as an …
Improving Contract and Supplier Management- Canada
Canada 4 Jun 2021
Industry Trends
Public
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