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Cyber Security and Risk Management

New Ways to look at Cyber Vigilance

The problem though, especially from a cyber security perspective, is that the organisation has already been set up so “we are building the house while we’re living in it.” This is especially challenging since because of COVID-19 “we’ve compressed seven years of technological investment into two.” The pandemic has meant that “the concept of work has changed forever,” whilst the impact has been “profound on all of us, individually, collectively and organisationally.” Yet at the end of the day, people and organisations are mostly concerned by what all the chaos and confusion means for them. The “culture of vigilance” needs …

New Ways to look at Cyber Vigilance

Australia

1 Apr 2022

Industry Trends

Public

Save Neboneid Hamoo

General

Improving Communities Through Agile Local Government

Overall, their area was only mildly affected by the pandemic, but given where they are located, “locals are used to isolation and dealing with prolonged periods of loss of power.” The saying goes that “if you move to the Gulf, bring a generator.” When there is a storm, flooding or other crises, it is not uncommon for some communities to be “cut off for 10 to 14 days, but food and supplies are always available.” Partly this is because Council is responsible for supplies. There is a network of “1,662km of local roads but only 107km of these are sealed …

Improving Communities Through Agile Local Government

Australia

1 Apr 2022

Industry Trends

Public

Save Rosie Fea

IT Modernization and Cloud

Maximising Innovation & IT initiatives to prepare the way for better citizen outcomes

A practical example of the impact of data and digital comes from the management of and response to COVID-19. WA, like all jurisdictions, has a vaccine and check-in app. In fact, WA has two government-sanctioned apps. Either way, they have “2.2 million registered users. For context, there are about 2.6 million Western Australians, and we are a state that basically hasn’t had COVID-19 for two years.” No other service or program has been able to interact with nearly 85% of the population. “There’s no way we could have had that reach with face-to-face engagement or with a policy change unless …

Maximising Innovation & IT initiatives to prepare the way for better citizen outcomes

General

Spotlight Interview - Health and Human Services ANZ Q1 National Insights

As we work with healthcare organisations around the world, we’re seeing a bigger push towards better analytics, better insights and more interest and use of AI/ML and NLP. While most provider organisations, even the larger ones, but especially those in the community, don’t have teams of data scientists to build complex AI models, what we are seeing is more useful predictive analytics, purpose-built models to optimise and make areas of the healthcare workflow more efficient. Interoperability has been top of mind for a very long time. While more and more technology vendors are bringing their solutions into more open standards …

Spotlight Interview - Health and Human Services ANZ Q1 National Insights

Australia

19 Mar 2022

Industry Trends

Public

Save Public Sector Network

Workforce, Skills and Capability

Strategic Workplace Wellness

The importance of looking after employee’s mental health The wellbeing of employees, and particularly their mental health, has been put into the spotlight since the beginning of the pandemic. In fact, since many offices closed and remote work became the norm for some, it has become such a big issue that governments at all levels are investing millions of dollars to ensure that employees are looked after, whilst effects of lockdowns and workplace restrictions might take years to be fully realised. The focus is largely on managers – though available for all – because “a Deloitte survey found that 97% …

Strategic Workplace Wellness

Cyber Security and Risk Management

NDIA's Tips on sharing a Relatable Cyber Story

In an increasingly volatile cyber landscape, one of the biggest challenges facing security leaders is communicating risk and raising cyber awareness across an organisation. In order to increase resilience and maintain good cyber hygiene, it is necessary to convey the need for cyber securi…

NDIA's Tips on sharing a Relatable Cyber Story

General

Reimagining Business Processes to Enable the Evolving Government

“The concept of eInvoicing is actually the digital exchange of invoice information between a buyer’s and a supplier’s accounting systems, with the eInvoice automatically showing up as a bill to be paid in the accounting software. This removes the need for manual data entry, making the whole process faster, more efficient, more accurate, and more secure.” While eInvoicing has been around for a while, there are two main drivers for the current push towards greater adoption of the practice. The first is to “create an open market that enables all businesses, especially small and medium enterprises, to participate in digital …

Reimagining Business Processes to Enable the Evolving Government

Australia

3 Mar 2022

Industry Trends

Public

Save Public Sector Network

General

Using Technology to meet your Customer Needs

“To improve our customer service, we needed to make the customer experience frictionless and take the unnecessary contact out of the journey, we needed to understand our touchpoints, we needed to deliver 24/7 self-service solutions, we needed to have an unrelenting focus on continuous improvement and to embrace digital transformation, and we need to automate absolutely everything.” Jeffrey Griffith, Deputy General Manager, Devonport City Council Being on the front foot meant that Devonport looked at all their processes and decided to digitise. In terms of the touchpoints at Devonport council, “we have our reception, social media, telephone, email, and our …

Using Technology to meet your Customer Needs

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