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Building Green and Sustainable Cities - Canada
In the case of the City of Victoria, they have a 2050 vision and a Climate Leadership Plan, both of which are about “creating low-carbon prosperity.” For instance, the targets include “transitioning to 100% renewable energy by 2050 and cutting our greenhouse gas emissions in half by 2030.” The goal of the city is “to lead and inspire” and to “model what is actually possible.” However, in a city like theirs, “corporate emissions account for only 1% of total emissions,” so their real goal is to “support our residents and businesses as they take action to combat that other 99 …
Workforce, Skills and Capability
Learning reimagined in the Public Sector
Learning and development (L&D) are the foundations of any organization. They drive knowledge and encourage continuous improvement. Some organizations spend significant time and resources building up their L&D, whilst others let it slide, and it is usually clear which ones have made the investment. Geneviève Béland says that at OSFI, they’ve “been on a path of renewal since 2017.” The organization itself “was created in 1987” with a mandate “to protect the rights and interests of depositors, policyholders, financial institution creditors and pension plan members, while allowing financial institutions to compete and take reasonable risks.” In other words, they are …
Digital Services and Customer Experience
Digital Inclusion in the Public Sector
Digital Inclusion in the Public Sector An Update on What it Means to be Digitally Inclusive. The Issues Facing Digital InclusionMore than 20 years ago, when personal devices started becoming ubiquitous, it was identified that not everyone had access to the same technology. A digital divide had bee…
Digital Services and Customer Experience
Bots and the Future of Customer Experience- Canada
City councils, therefore, need to be resilient and responsive and need to be able to provide answers. In recent times there has been no greater crisis than COVID-19, and the City of Toronto was intent on being proactive in its dealings with its citizens. However, there were simply not enough staff and too many questions coming in, so a digital or artificial intelligence (AI) solution was sought. The City of Toronto also had a few expectations that needed to be met. “Accessibility was very important to the City, so that it was equitable to everybody, and any solution also needed …
General
Highlights Future Policing- Canada
The OIG therefore has a critical role to play. It works to ensure “that all of our officers and employees act with honesty, dignity and respect toward the public.” This is underpinned by two principles or aphorisms: One is based on an ancient Roman saying of “who will watch the watchers, or in a more modern parlance, who will police the police?” By the nature of their work, the police have the “authority to deprive someone of their freedom or possibly their life.” But they are not above the law and thus “we’ve created some oversight so they can do …
General
Article: How Microsoft Teams is powering the modernization of municipalities
Municipalities form the backbone of our communities, providing a vast range of services that touch the daily lives of citizens. In the wake of the COVID-19 pandemic—which abruptly halted most in-person interactions and face-to-face visits—local governments had to reimagine how to deliver vital social services and maintain operations at important institutions. The solution was to transition quickly to a virtual service delivery and operational model. As virtual technologies affect almost every facet of our lives—including how we work, interact with healthcare providers, and educate our children—local governments need to consider how to enable the long-term digital transformation of municipalities with …
General
Highlight Reel: Workforce Transformation in the Public Sector
Like so many organizations, the City of Hamilton in the Province of Ontario experienced tremendous turmoil in 2020 as a result of COVID-19. Nenzi Cocca, the Director of Human Resources (HR) Systems & Operations at the City of Hamilton, says that the pandemic brought with it “a number of unexpected challenges when bringing on new employees, and we had some employees that were retiring too.” Very quickly “we had to figure out a way to make sure that knowledge transfer happened as seamlessly as possible.” This was particularly important because the HR division is one of the most important. “I …
General
Cyber Security in Healthcare
The health sector has unique challenges associated with the security and storage of data and patient information. Health institutions are also at the forefront of health technology innovation because they are very reliant on technology, but are adaptable when they need to be, as COVID-19 has shown. This paper brings together four technical and medical directors from four health institutions across Canada. They provide perspectives on how they have dealt with their unique challenges, and how COVID-19 got in the way. They also show what is possible in terms of keeping data, patients, staff and facilities secure.
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