Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



General

Procurement and Contract Management for Councils

A transformative process was required because a number of challenges and opportunities were identified with regards to procurement and contract management. Previously, purchasing was done from a “tactical rather than a strategic framework.” Also, although there are commercial expectations, these are hard to enforce given that there are “very rigid government policies, acts and legislations as well as probity requirements.” There are also increasing “community expectations which can drive decision making, and the definition of value means different things to different branches,” especially for minority groups. At the same time, the council is committed to being sustainable and innovative, “so …
Procurement and Contract Management for Councils
Australia 25 Feb 2022
Industry Trends
Public
Save Neboneid Hamoo Author avatar
Cyber Security and Risk Management

Illuminating Tips on Risk Management

To illustrate the importance of cyber risk management, “let us to look at the fictional case study of a small business.” It might be fictional in that this particular business does not exist, but all the components of the case study are real and based in reality. The business is run by two entrepreneurs “who have a passion to move forward, producing beautiful and functional shoes.” They have been in business for a decade, with a “strong community of customers and they have wonderful relationships with their suppliers, their artists and producers.” As entrepreneurs, the two partners are always looking …
Illuminating Tips on Risk Management
Australia 11 Feb 2022
Industry Trends
Public
Save Teresa Anderson Author avatar
Cyber Security and Risk Management

Case Study Highlights : Cyber Incident Response Strategy

Apart from just providing forecasts, the BOM also “supports flood activity, cyclones, fires and all other critical weather related activities.” In many ways, “we’re primarily a data organisation, and we support a lot of critical infrastructure as well.” As such, “our data is extremely important,” and this was proven in drastic ways when “we had a major cybersecurity attack in 2016.” It is unclear exactly who was responsible, but the attack was conducted with the use of remote malicious software aimed at mining data about “who we communicate with, but also who our customers and partners are. This set the …
Case Study Highlights : Cyber Incident Response Strategy
Australia 11 Feb 2022
Industry Trends
Public
Save Neboneid Hamoo Author avatar
General

The importance of investing in CX in Local Government

At the recent Diversity and Inclusion event, we heard from Suelyn Knight, Manager, Equity, Inclusion, and Human Rights as she dived into how to bridge the diversity gap through allyship. These conversations may be a bit difficult or triggering for some people, but in order to truly advance the needle on these issues, within the Toronto Police Service, we are having these difficult conversations and we are showing up for our members. Hopefully that will also translate into our ability to recruit and retain members who are diverse, and who add to the very the fabric of our organization. To …
The importance of investing in CX in Local Government
Australia 25 Jan 2022
Industry Trends
Public
Save Milena Tsitovitch Author avatar
Cyber Security and Risk Management

2022's Top 3 Rising Cyber Threats

As Australia and New Zealand carry on the battle against Covid-19 and companies continue to move to a hybrid model of working, cybersecurity has become more important than ever. Cyber-attacks grew exponentially in 2021 and 2022 looks set for more of the same. Below are three rising threats companies are facing in the year ahead. Ransomware attacks continue to threaten the security of critical data across the globe. Cyber criminals have exploited the pandemic by carrying out more large scale phishing attacks, affecting businesses of all sizes across Australia and New Zealand. These attacks succeed largely due to human error, …
2022's Top 3 Rising Cyber Threats
Australia 24 Jan 2022
Industry Trends
Public
Save Teresa Anderson Author avatar
Workforce, Skills and Capability

Using Wellbeing to Reimagine the Workforce of the Future

The acceleration of digital technologies, along with the need to embed wellbeing and other elements into a continuous learning approach, means that formal classroom learning is no longer the accepted practice. Capabilities such as co-design and community engagement are really important now, so much so that formal learning is no longer enough to provide the level of responsiveness and adaptation needed to meet the challenges of constant change. When embedding wellbeing into organisational culture, it is not enough to have this wellbeing be just for employees. For a successful implementation, the whole system, including the leaders of the organisation need …
Using Wellbeing to Reimagine the Workforce of the Future
Australia 18 Jan 2022
Industry Trends
Public
Save Milena Tsitovitch Author avatar
General

End to End Improvements within Local Government

It was clear that there was need to improve the lives of the residents of the area, and to bring them up to modern times, but until 2017 that was not a priority of the council. Things changed in 2017 because of the arrival of Diane Hood as CEO, but also because “there were a lot of issues that were immediately obvious for all to see.” One of those issues, which reverberated throughout the whole community, was that there were KPIs and plans, but “just no measurements, very slow progress and often no outcomes.” Within the office of the council, …
End to End Improvements within Local Government
Australia 18 Jan 2022
Industry Trends
Public
Save Milena Tsitovitch Author avatar
Workforce, Skills and Capability

Reimagining the Future of Human Resources in the Public Sector

During the height of the pandemic, people worked remotely because they had to. In the future, “we need to reimagine how our organizations will work,” and how the people within those organizations can remain at the core. Anyone who works in HR or people management now has a “huge opportunity to drive significant change in how organizations will operate going forward.” For instance, whilst remote work was mandated for most people, “it was lived very differently for those functions that were about to lend themselves better to working remotely.” It certainly didn’t and couldn’t apply to frontline workers or those …
Reimagining the Future of Human Resources in the Public Sector
Canada 15 Jan 2022
Industry Trends
Public
Save Paris Armstrong Author avatar

Recommendations

Speaker Spotlight: Q&A with Texas Office of Transformation and Innovation
Interviews 3 Sep 2024
Inclusive Government Services – Finally Tangible Progress!
Industry Trends 8 Oct 2024
Exploring the Role of Speech and Document Automation in Government Operations
Industry Trends 8 Sep 2024
How Content Design Contributes to Effective Audience Engagement
Guides 27 Oct 2024
Welcome from the Chairs - Government Innovation Colorado 2024
On Demand 7 Nov 2024