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Public Sector Network's Insights

Digital Services and Customer Experience

From a Systematic to a Human-Centered Approach - How Technology is Enhancing Citizen Services

Public Sector Innovation Show - Ontario
At our Public Sector Innovation Show - Ontario, Renu Kulendran, Deputy Minister from The Ministry of Public and Business Service Delivery deep dives into how technology improves citizen services in the public sector.
From a Systematic to a Human-Centered Approach - How Technology is Enhancing Citizen Services
Canada 6 Oct 2023
On Demand
Members-only
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Digital Services and Customer Experience

Innovating with Emerging Technologies: What’s Next for the Public Sector

Public Sector Innovation Show - Ontario
In this partner session, we hear from Sujatha Kamma, Public Sector Industry Advisor, SAP ISBN, discusses the broader idea of how public sectors can use and adapt innovation while showcasing the ideas that SAP has regarding innovation in the public sector. Sujatha focuses on resilience and employees being the focus of innovation in a department and how in 2023 and future, governments can focus more closely on the citizen and better ways to understand them.
Innovating with Emerging Technologies: What’s Next for the Public Sector
Canada 6 Oct 2023
On Demand
Members-only
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Data, Analytics and AI

Trust, Accountability, and Privacy with New Technologies

Public Sector Innovation Show - Ontario
In this panel discussion, our government leaders discuss which technologies have the greatest transformative potential and how governments can harness their benefits, how best to address the challenges of these technologies, and how best to protect the privacy and security of citizens' data. Hear insights from Kalyan Chakravarthy, CIO, Electrical Safety Authority, Uma Gopinath, CIO, Metrolinx and Gord Reynolds, VP, Commercial Advisory & Strategy, Infrastructure Ontario.
Trust, Accountability, and Privacy with New Technologies
Canada 6 Oct 2023
On Demand
Members-only
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Digital Services and Customer Experience

The Future of Public Services: Anticipating Trends and Preparing for Change

Public Sector Innovation Show - Ontario
In this panel discussion, we hear insights from Maud Murray, Deputy Minister, Ministry of Red Tape Reduction and Darrel Shaw, Client Partner, Public Sector, IBM and Greg Essensa, Chief Electoral Officer, Elections Ontario on how their departments have leveraged technology to improve their services and the citizen experience and how they have used evolving technology to respond to changing citizen demands and expectations. The panel members also discuss the challenges they have faced meeting citizen needs in the past and how they have overcome these challenges and will in future.
The Future of Public Services: Anticipating Trends and Preparing for Change
Canada 6 Oct 2023
On Demand
Members-only
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Data, Analytics and AI

Mastering Your Data: Data Management Tools to Improve Service Delivery in the Public Sector

Public Sector Innovation Show - Ontario
In this Welcome Address, we hear from Reem Gedeon, Consulting Services Leader - Ontario Public Sector, CGI on her experience at CGI and the data management tools that improve service delivery in the public sector, including leveraging AI for good and how to be inclusive and transparent when looking at data. Data is driving our decision and modelling, and AI is leveraged.
Mastering Your Data: Data Management Tools to Improve Service Delivery in the Public Sector
Canada 6 Oct 2023
On Demand
Members-only
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IT Modernization and Cloud

5G and Digital Transformation

Public Sector Innovation Show - Ontario
In this Partner session, we hear from Jason Falovo, VP & GM Canada, Cradlepoint on the transformation from wired to wireless and more specifically he discusses 5G and how the public sector can benefit from greater agility and an extended customer reach within this transformation.
5G and Digital Transformation
Canada 6 Oct 2023
On Demand
Members-only
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Digital Services and Customer Experience

Building Trust and Transparency Through Innovative Citizen Engagement

Public Sector Innovation Show - Ontario
In this Government Keynote address, we hear insights from Michelle E. Diemnuele, Secretary of the Cabinet, Head of the Ontario Public Service, her reflections on innovation in general and the existing misconceptions around the lack of innovation in the public sector compared to the private sector. Michelle delves into how to understand and deploy innovation and she highlights that the best innovation will never meet its full value without a change in strategy and a focus on change management.
Building Trust and Transparency Through Innovative Citizen Engagement
Canada 5 Oct 2023
On Demand
Members-only
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IT Modernization and Cloud

Shifting the IT Transformation Ideology

Public Sector Innovation Show - Ontario
At our Public Sector Innovation Show - Ontario, Craig McLellan, CEO and Founder from ThinkOn Inc. discusses IT transformation where the public sector should be shifting to an outcome-driven initiative, delivery acceleration and practical problem-solving.
Shifting the IT Transformation Ideology
Canada 5 Oct 2023
On Demand
Members-only
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