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Public Sector Network's Insights
Digital Services and Customer Experience
Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery
Operational Excellence Roadshow 2023
Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.
General
The Pursuit of Operational Excellence: People, Automation and Technology
Operational Excellence Roadshow 2023
The pursuit of excellence is very likely the goal, or at least one of the top two or three goals of any service organisation. Most businesses, government agencies and service providers wish to be the best that they can be in their chosen field, and want to pursue their efforts in the most efficient and effective ways. Read this exclusive report to explore first hand findings from over 250 OpEx leaders from across Australia and New Zealand, as well as case studies, tips and lessons learned.
IT Modernization and Cloud
Speaker Spotlight Q&A: Kevin Rants: Chief Administrative Officer, Colorado Department of Public Safety
2024 Government Innovation Show - Colorado
Ahead of his session on 'Humanizing Digital Experiences' at the 2023 Government Innovation Colorado event, we caught up with Kevin Rants to chat about his role as Chief Administrative Officer at Colorado Department of Public Safety, his career in public service, and much more.
Workforce, Skills and Capability
Speaker Spotlight Q&A: Jennifer Fairweather, Chief Human Resources Officer, Jefferson County, CO
2024 Government Innovation Show - Colorado
Meet Government Innovation Colorado Speaker & CHRO of Jefferson County, Jennifer Fairweather. In this exclusive pre-event Q&A, she shares her career journey in the public sector & HR, her biggest career role models, advice for young professionals, and much more...
General
Digital Solutions for Improving Patient Care Access
In this Government Keynote session, we hear insights from Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health on how to drive process innovation, how to drive efficient and effective care for patients, and he assesses emerging technologies to help deliver your vision.
Digital Services and Customer Experience
Pioneering Product Innovation & Collaboration for Public Good
In this Partner Perspective session, Victoria McGloin, Head of Technology, Government & Public Sector, Thoughtworks AU & NZ and David John, National Products & Program Delivery, NSW Department of Customer Service discuss NSW Government's implementation of the Digital Birth Certificate which will streamline customers' information across trusted parties and how collaboration within government enables products people want to use and new trusted customer experiences.
Digital Services and Customer Experience
Bringing Data & Digital Together for the New Age of Public Sector
In this Fireside Chat session, we hear insights from Sana Galic, Senior Client Partner, Publicis Sapient and Chris Fechner, CEO, Digital Transformation Agency, on bringing together data and digital to usher in a new age of public sector reform and service delivery.
Digital Services and Customer Experience
Leveraging Our World Class Innovators
In this Government Keynote session, we hear insights from Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment on the role of Government in translating ideas into outcomes with real world benefits. Elizabeth discusses the case for innovation, the sweet spot for government and the power of proximity.
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