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Digital Services and Customer Experience

Next-Gen Citizen Service: Exploring Evolving Requirements - Innovate Australia 2023

In this session a panel of government leaders discuss he next generation of connected citizen services and dissect the evolving requirements government needs to achieve this. Featuring insights from Dr Rachel Bacon, Amanda Cattermole and Jordan Hatch.
Next-Gen Citizen Service: Exploring Evolving Requirements - Innovate Australia 2023
Australia 21 Mar 2023
On Demand
Members-only
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Digital Services and Customer Experience

Combining Data & Digital for a New Age of Government - Innovate Australia 2023

In this keynote session, Chris Fechner, Chief Executive Officer at the Digital Transformation Agency discusses how to combine data and digital to usher in a new age of public sector reform and digital service delivery.
Combining Data & Digital for a New Age of Government - Innovate Australia 2023
Australia 20 Mar 2023
On Demand
Members-only
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Data, Analytics and AI

Embracing a New Era of AI and Data to Accelerate Innovation in the APS

Public Sector AI and Data Showcase 2022
Understanding how to effectively store, manage, protect, govern and harness data however is a constant challenge. Adding layers to this are questions around ethics and privacy when it comes to data usage and especially AI, which in Australia has – in its short life – already garnered much negative attention. In an effort to better understand how the APS is embracing this next frontier we surveyed over 200 public sector professionals to better understand their challenges, priorities, strategic focus areas and critical next steps as they embrace progress.
Embracing a New Era of AI and Data to Accelerate Innovation in the APS
Australia 17 Mar 2023
Whitepapers & Reports
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Cyber Security and Risk Management

Balancing Human Intent, Security & Digital Advancement - Innovate Western Australia 2023

In this keynote presentation Peter Bouhlas, Chief Information Security Officer and the Department of Premier and Cabinet delves into how to balance human intent with digital advancement.
Balancing Human Intent, Security & Digital Advancement - Innovate Western Australia 2023
Australia 16 Mar 2023
On Demand
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Digital Services and Customer Experience

Discussing Strategies to Reduce the Digital Divide - Innovate Western Australia 2023

In this session, our panel of government leaders discuss strategies to reduce the digital divide. Featuring insights from Paul Tziakos, Henrietta Farrell and Charlie Gunningham.
Discussing Strategies to Reduce the Digital Divide - Innovate Western Australia 2023
Australia 16 Mar 2023
On Demand
Members-only
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Digital Services and Customer Experience

Co-Designing Government Services with Citizens for Superior Experiences - Innovate Western Australia 2023

In this keynote presentation Danielle Giles, Business Innovation & Capability Team Lead at Western Power Office delves into Western Power's citizen co-design strategies that are helping to optimise citizen experiences.
Co-Designing Government Services with Citizens for Superior Experiences - Innovate Western Australia 2023
Australia 16 Mar 2023
On Demand
Members-only
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Data, Analytics and AI

Creating a Trusted and Collaborative Environment for Data Sharing - Innovate Western Australia 2023

In this discussion our panel of government leaders discuss strategies to build citizen trust, collaborate and enable greater data sharing. Featuring insights from Poonam Kapoor and Reinaldo Garcia.
Creating a Trusted and Collaborative Environment for Data Sharing - Innovate Western Australia 2023
Australia 16 Mar 2023
On Demand
Members-only
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Digital Services and Customer Experience

Enabling Exceptional Public Services with Reliable Technology - Innovate Western Australia 2023

In this keynote session Hans Jayatissa, CDO at KMD discusses how to enable exceptional public services with seamless digital technologies.
Enabling Exceptional Public Services with Reliable Technology - Innovate Western Australia 2023
Australia 16 Mar 2023
On Demand
Members-only
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