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IT Modernization and Cloud
Public Sector Enterprise Architecture: Gaining Holistic Oversight, Agility & Standardisation
Government agencies and departments have well publicised needs to manage limited budgets and meet citizen expectations; making ICT innovation and digital transformation an imperative. By now government departments at all levels are on some sort of transformation journey, but to manage the pace of change, and to ensure seamless transformation (we’re talking buy-in, culture, change management, budgets, on-time delivery, IT infrastructure, solution implementation, the works) you need something, or some one, to orchestrate it all. Modern EA strategies now extend this philosophy to the entire business, not just IT, to ensure the business is aligned with digital transformation strategies and …
Digital Services and Customer Experience
Accelerating The Omnichannel Future of Government Through Customer Obsession
Virtual Multi-Channel Citizen Engagement | Monday, 20 July 2020 Sam Higgins, Principal Analyst, Forrester
Data, Analytics and AI
5 Top Tips To Build an Effective Public Sector Data Platform and Analytics Strategy
Data and Analytics are important and rapidly developing business functions that are being leveraged by increasing numbers of both private and public sector organisations around the world. In the public sector government agencies and departments are now taking the opportunity to harness contextual real-time information into their decision-making processes. Policy evaluations, education, healthcare, or, as we’ve seen recently, citizen tracking to help monitor and combat the effects of COVID-19 are all enabled by the use of data and analytics that glean new levels of insight. By now most, if not all of us, know that data is king in the …
IT Modernization and Cloud
DevOps in Public Sector QuickStart Guide Pt. 1 - Driving Process Efficiencies and Citizen Experiences
The current Covid-19 crisis has strained us all in ways we could have never anticipated. For certain sectors revenue streams have all but dried up, for healthcare and logistics; demand has been higher than ever, and for the average joe, well we’ve all just experienced the need to ration loo roll and duel it out over a packet of spaghetti. While governments across the board have been steadily working towards developing improved digital citizen services, the crisis has served to emphasise how crucial this is. DevOps, literally a condensed version of two terms: development and operations, has recently emerged as …
Digital Services and Customer Experience
WA Government Innovation Survey Summary 2020
On 5 March 2020 Public Sector Network delivered the WA Government Innovation Showcase in Perth in conjunction with the WA Government. An online survey, open to all attendees, was conducted in association with the event. The survey asked a number of questions about innovation strategies, as well as views on the subject by individual respondents. The survey was answered by 115 attendees, roughly one-third of the total, and included both qualitative and quantitative questions.
Workforce, Skills and Capability
Tools and technologies supporting public sector professionals in their roles
PSN 2020 Schedule
PSN 2020 Schedule
Cyber Security and Risk Management
Reaping the Benefits of Open Data in Public Health
There have been a number of advances in Open Data over the last decade, spearheaded largely by governments. A real benefit of Open Data is not simply that single databases can be used more widely; it is that these data can also be leveraged, shared and combined with other data. Open Data fa…
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