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Digital Services and Customer Experience
Digital transformations for a modern Aotearoa New Zealand
Innovate NZ 2023
After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.
General
Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education
Operational Excellence Roadshow
The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.
General
Underpinning a new era of citizen demand – trying to mend a broken system
Operational Excellence Roadshow
Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.
Cyber Security and Risk Management
Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia
In anticipation of the upcoming online webinar - Rising to the Cyber Challenge: Unlocking Opportunities and Forging a Cyber-Resilient Australia, we had the opportunity to speak with the Chief Information Officer, Dominique Barker from Australian Institue of Family Studies. Our conversation centered…
General
Future-Proofing Our Services: What Needs to be Front of Mind? - Innovate SA 2023
In this keynote session Arindam Chaudhuri, Executive Director Digital Health, Northern Adelaide Local Health Network discusses how to future-proof healthcare services with a focus on new, digitally enabled models of care.
Data, Analytics and AI
Building a Data-Driven Culture to Make South Australia Thrive! - Innovate SA 2023
Data is everywhere and anywhere but with so many sources across a large portfolio of interconnected agencies and industries how do we harness it and build a Data-Driven culture that will make South Australia thrive? Daniel Hatfield, Sales Director at Denodo explores in more detail.
Data, Analytics and AI
Delivering a New Era of AI-Augmented Citizen Services - Innovate SA 2023
Now more than ever, governments need to adapt to changing environments to deliver a new era of AI-augmented citizen services and government efficiency. Dirk Kotze, Automation Segment Lead at IBM Australia & NZ explores this in more detail.
Digital Services and Customer Experience
What’s Coming Next for the South Australian Government? - Innovate SA 2023
In this keynote session Dr Eva Balan-Vnuk, Executive Director and Government Chief Information Officer at the Department of the Premier and Cabinet discusses what's next for South Australian Government with a focus on AI, and how to effectively and securely harness intelligent AI, as well as the creation of innovation cultures.
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