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IT Modernization and Cloud

The Possibilities of AI in Enhancing your Citizen Experiences

Innovate QLD
In this Partner Perspective session, we hear from Greg Crowl, VP, Sales Engineering, Kofax, on how AI and process automation can streamline government operations. We learn how machine learning, natural language processing and generative AI can boost the efficiency of agency processes.
The Possibilities of AI in Enhancing your Citizen Experiences
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond

Innovate QLD
In this GovTalk Panel discussion, our experts weigh in on the future of innovation for the Queensland government. Our speakers answer questions and reveal their vision for Queensland and how their departments are contributing and transforming government. Dr. Paul Mathieson, GM coLab Growth Hub, discusses his focus on people and developing capabilities as well as developing global partnerships, Andrew Harris, Executive Director Business & Corporate Services, Office of Industrial Relations discusses new IT systems that will be implemented and the importance of staff experience when rolling out new systems, Yas Grigaliunas, Chief Circular Entrepreneur, Circular Australia, explains the concept of …
The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience

Innovate QLD 2023
In this GovTalk Panel session, we hear from our government leaders on projections in the next 12-24 in the development of human-centric services. Our experts discuss the importance of trust, personal experiences and how to properly implement and use generative AI to solve problems. Furthermore, our leaders discuss how to bridge the gap between citizens who are digitally educated and those who are not when introducing these new technologies and how conversations around digital transformation differs depending on the Australian states. Hear insights from Max Jamwal-Girdler, Acting Director, Customer Research & Insights, Department of Transport & Main Roads, Kevin Davies, …
Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

How Can Our Government Gain Citizen Trust?

Innovate QLD
In this Partner session we hear from Andrew Garner, Oceania Government Digital & Technology Lead, EY, on the major barrier for technology to drive Queensland forward - citizens' confidence and trust in government services. Our leader dives into the benefits of digital identity but even more important is to make sure all Australians have access to and understand these services and how to use them, which will further enhance trust in government. He shows us the 5-Point Framework which will help deliver the confidence in citizens' trust and deliver the digital potential of public sector services.
How Can Our Government Gain Citizen Trust?
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
IT Modernization and Cloud

Providing a Seamless Citizen Experience with Transport's Digital License Expansion

Innovate QLD
In this Government Keynote session, we hear insights from Michelle Haywood, Executive Director (Digital License Program), Translink Division, Department of Transport & Main Roads, on the transition to digital driver's licenses. Our government leader takes us through the history of licenses to the preparation for the digital license roll-out with customer testing and feedback to design the app. Our government leader explains the features of the app and license in the digital space and describes its high-level security features.
Providing a Seamless Citizen Experience with Transport's Digital License Expansion
Australia 7 Nov 2023
On Demand
Members-only
Save Heather Dailey Author avatar
General

PSN Marketplace FAQ

Answers to some of the most commonly-asked questions about our Marketplace.
PSN Marketplace FAQ
Australia 3 Nov 2023
Guides
Public
Save Ana Avner Author avatar
General

Healthcare Infrastructure Conference - Post Event Report

Healthcare Infrastructure Showcase: Digital & Patient Experience
This report includes polls from the audience, names of organizations and people that were at the event, and more
Healthcare Infrastructure Conference - Post Event Report
Canada 3 Nov 2023
Industry Trends
Public
Save Kelly Zheng Author avatar
Digital Services and Customer Experience

Let's Chat: Comprehensive Strategies For Fostering Data Literacy

Q&A with Sylvain Bélanger, the CIO at the Treasury Board of Canada Secretariat on the role of data literacy in driving innovation, transformation, and modernization within Canada's public sector
Let's Chat: Comprehensive Strategies For Fostering Data Literacy
Canada 2 Nov 2023
Interviews
Public
Save Kelly Zheng Author avatar

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