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Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Executing on Digital Innovation

Ideation without execution is just dreaming. Here are some key insights on designing, developing and delivering in a continual cycle of service innovation, citizen engagement and accessibility. Key Insights by:Paul Arthur, Regional VP ANZ, OutSystems Richard Davies, Manager Solution Architect, OutS…
On Demand: Innovate Australia 2021 - Executing on Digital Innovation
Australia 23 Dec 2022
On Demand
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Leading change and delivering Innovation with a Digital Government

Explore key insights with Director of Technology, Sean Kopelke from VMware Australia and New Zealand on enhancing and developing in-house digital capabilities and managing costs with cloud financial governance.
On Demand: Innovate Australia 2021 - Leading change and delivering Innovation with a Digital Government
Australia 23 Dec 2022
On Demand
Members-only
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Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century

Explore key insights with Deputy Director of Innovation, Sue Bateman from Government Digital Service, UK on:Going digital by default and delivering e-Services that have intuitive user experiencesLeveraging data to better understand the needs of citizens and organisationsUnderstanding the future of …
On Demand: Innovate Australia 2021 - Bringing Government into the 21st Century
Australia 23 Dec 2022
On Demand
Members-only
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Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Meeting service delivery expectations

How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services?Here are some key learnings from Assistant Secretary, Service Delivery Design Branch, Tania Wilson from Department of Home …
On Demand: Innovate Australia 2021 - Meeting service delivery expectations
Australia 23 Dec 2022
On Demand
Members-only
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Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - How to digitally transform a nation in 20 minutes or less

The Digital Transformation Strategy sets the data and technology direction for the Australian Government to 2025. While much progress has been made, many Federal and State agencies still have a long way to go. In this presentation we’ll walk through the technology underpinnings that are needed to d…
On Demand: Innovate Australia 2021 - How to digitally transform a nation in 20 minutes or less
Australia 23 Dec 2022
On Demand
Members-only
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Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Delivering the Digital Economy Strategy

Let's discuss value-adding to whole-of-government work and next challenges and opportunities with the Head of Digital Technology Taskforce, Michelle Dowdell and unveil what's in the strategy.Michelle DowdellHead, Digital Technology Taskforce, Department of the Prime Minister and Cabinet 
On Demand: Innovate Australia 2021 - Delivering the Digital Economy Strategy
Australia 22 Dec 2022
On Demand
Members-only
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IT Modernization and Cloud

Innovation Barriers - Is it time to make a concerted effort?

According to survey respondents from the Innovate Australia 2022 Showcase, the biggest barriers and drivers of innovation were People! Talent attraction, retention and the skills gap have fast risen to become the biggest challenge for the majority of federal government professionals. This challenge is up a huge 39% when compared to 2021 data.
Innovation Barriers - Is it time to make a concerted effort?
Australia 20 Dec 2022
Industry Trends
Public
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Digital Services and Customer Experience

On Demand: Innovate Australia 2021 - Accelerating Digital Government: It's time to be Bold!

Hear insights from International Keynote, Dominique Bohn on creating a converged digital experience platform that supports “any device, any location, any time” and driving value through taking a more customer focused and commercial approach.Dominique BohnChief Officer and Assistant Deputy Minister,…
On Demand: Innovate Australia 2021 - Accelerating Digital Government: It's time to be Bold!
Australia 20 Dec 2022
On Demand
Members-only
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