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General
Emergency Management & Climate Change with the City of Vancouver
At our Future Cities Roadshow in March 2023, we heard from Hon. Bowinn Ma, Minister of Emergency Management and Climate Readiness from North Vancouver about climate change and how we can prepare for these unforeseen circumstances.
Data, Analytics and AI
The Role of Data and Digital Policies in Service Delivery and Building Trust in Government
Canada and Australia have significant ambitions in digital government and data sharing. As part of making the decision to enter the Canadian market the Australian digital services company Link Digital has studied the approaches of both governments to understand how to best use our local experience to add value in the Canadian context. The following article looks at commonalities and differences between Australia and Canada in areas such as government service delivery, data sharing, privacy and trust, and digital workforce development and recruitment.
Digital Services and Customer Experience
Building Digital Government Talent Pipelines
The worldwide calls for the modernization and digital transformation of the public service not only persist, but grow. In response, many governments are gradually changing their culture, adopting new processes, and creating specialized units all in an effort to embrace digital. These endeavours have been examined in detail by the other case studies in this series; the nature of public sector digital work, the challenges and opportunities of digital transformation, and key lessons learned from the successes and failures in advancing digital government. This case study complements that research while focusing on the recruitment and retention of digital talent in …
Digital Services and Customer Experience
How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility
Innovate QLD
Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
General
How the Canadian Mounted Police is Fortifying a Future-Ready Police Service
Police Innovation Showcase 2023 Canada
Suelyn Knight, Executive National Advisor, Race-Based Data Collection, Royal Canadian Mounted Police
General
Leveraging Technology to Create Authentic Learning Experiences at the NSW Department of Education
NSW Government Education Showcase
Technology for learning team supports schools in leveraging innovative technology to drive student engagement and learning. Hear from Joachim Cohen, Schools Technology Innovation Lead at the NSW Department of Education - an innovative educational lead, on how schools are leveraging this technology to create authentic and engaging learning opportunities.
General
How to Successfully Position Your Organization to Lead Innovation and Business Transformation with Saskatchewan Government Insurance
Public Sector Innovation Show Saskatchewan 2023 - Canada
The world these days is changing at an unprecedented pace and large, established organizations are sometimes having trouble keeping up. Some realize this and embark on transformation journeys, whilst almost weekly or monthly there are stories about all sorts of businesses either going under or changing their focus and entire business models just to stay afloat. One of the large Canadian companies that has recently embarked on a transformation journey is Saskatchewan Government Insurance.
General
Tapping into Technology Solutions to Automate and Streamline: How the City of Calgary is Adopting Technology to Advance as a Smart City
Future Cities Roadshow 2023
Municipalities across the world aim to provide the best services they can to their residents, and most of them do this with limited resources but with great passion and drive. Across Canada, like across most countries, each municipality wants to ensure that are well equipped with the latest technologies, and that they have the opportunities to continually improve. This is as true at the City of Calgary as it is anywhere.
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