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Digital Services and Customer Experience

Generative AI, Trust & the Public Sector

Innovate VIC
In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.
Generative AI, Trust & the Public Sector
Australia 29 Aug 2023
On Demand
Public
Save Heather Dailey Author avatar
Workforce, Skills and Capability

Strategic Workforce Planning and Staff Attraction & Retention Challenges

Innovate VIC
In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.
Strategic Workforce Planning and Staff Attraction & Retention Challenges
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

How Are We Ranking in Service as a State

Innovate VIC
In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.
How Are We Ranking in Service as a State
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Service Experience & Transformation Journey

Innovate VIC
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Service Experience & Transformation Journey
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Cooperative Efforts to Advance the Digital Ecosystem of Victoria

Innovate VIC
In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria. The Minister highlights the significance of digital transformation in government services, emphasising efficiency, user-friendliness, and personalisation. The focus is on creating exceptional digital services that simplify interactions, boost productivity, and ensure accessibility for all citizens.
Cooperative Efforts to Advance the Digital Ecosystem of Victoria
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Evaluating Levers for Public Sector Innovation

Innovate VIC
In this Partner Session, Paul Arthur, RVP, Outsystems and Martin Cooperwaite, Co-founder & Director, Kiandra evaluate public sector innovation further, discussing current application modernisation challenges in the public sector, the impact of regenerative AI and state based regulations for applications.
Evaluating Levers for Public Sector Innovation
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The MAP to Innovation as Usual

Innovate VIC
In this Government Keynote session, we hear insights from Alexis Ewing, Executive Director, Infrastructure Services, Cenitex on navigating uncertainty and change and the need to deviate from the norm - the need to keep an open mindset, take action and not to be afraid to promote progress and achievements and people.
The MAP to Innovation as Usual
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

Innovate VIC
In this Welcome from the Chair, Dean Yates, EY Oceania Government Assurance, Victorian Government Leader, EY discusses how reforms in Government will produce better outcomes for citizens, allow vulnerable people better access to services and how cost-effective digital platforms will benefit departments but continues that citizen trust is imperative for all digital ambitions to work.
Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar

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