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Digital Services and Customer Experience

Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play

Innovate VIC
In this Welcome from the Chair, Dean Yates, EY Oceania Government Assurance, Victorian Government Leader, EY discusses how reforms in Government will produce better outcomes for citizens, allow vulnerable people better access to services and how cost-effective digital platforms will benefit departments but continues that citizen trust is imperative for all digital ambitions to work.
Underscoring Victoria's Digital Vision - Outcomes, Opportunities and Oppositions of Play
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

A Long Time Ago in a Victoria Far, Far Away

Innovate VIC
In this Panel session, our Government leaders discuss what the Victorian Government will look like in the future, aspects of the approach that need to be left behind, how the government is investing in leadership and how tactical tech can meet evolving expectations. Hear insights from Brett James, Sven Bluemmel and Professor Swee Mak.
A Long Time Ago in a Victoria Far, Far Away
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

The Holistic Elements to Whole-of-Government Strategy

Innovate VIC
In this Panel Session, our Government leaders discuss synergistic services, key focus areas of true customer-centricity and the importance of digital culture and clear expectations. Hear insights from Karen Dermody, Jordy Ughetti, Charlotte Mills and Peter Jones.
The Holistic Elements to Whole-of-Government Strategy
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Welcome from Stream Chair: What is Digital Government Without Citizen Trust?

Innovate VIC
In this Welcome session we hear insights from Diana Malcomess, Partner, Digital & Emerging Technology, EY, on the three pillars of the Victorian Digital Strategy which are fair, more accessible services, a digital-ready workforce and a thriving digital economy.
Welcome from Stream Chair: What is Digital Government Without Citizen Trust?
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector

By analysing global government trends, collected from over 6,000 government professionals across Australia, New Zealand, the United States and Canada, this report identifies common areas of concern and success, promoting knowledge exchange and fostering international collaboration in an effort to help build the thriving, citizen-centric governments of tomorrow.
From Surviving to Thriving: A Global Outlook on the Priorities, Processes and Perspectives Shaping the Future Public Sector
Australia 25 Aug 2023
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility

Innovate QLD
Michael Dart, the Executive General Manager - Customer, takes the helm of steering customer-centric endeavours at Energy Queensland. Michael shares details of how Energy Queensland is harnessing customer feedback to build trust, inform decision making and overcome barriers, as well as delving into how customer, government and community priorities are shaping future projects.
How Energy Queensland is Providing a Customer-First Equitable Approach to Digital Connectivity and Accessibility
Australia 25 Aug 2023
Case Studies
Public
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General

Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government

ANZ Local Government Roadshow
In this report we explore the current Local Government landscape across Australia with a focus on top priorities, strengths and challenges. Further, we’ll delve into firsthand case studies and share insights from Local Government leaders from around the country to learn how technology and culture are combining to help build the local government of the future.
Harnessing New Ways of Working to Meet Changing Citizen and Employee Expectations Across Local Government
Australia 24 Aug 2023
Whitepapers & Reports
Members-only
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Cyber Security and Risk Management

Conversations with the Advisory Board - Dan Wilkins

Join Dan Wilkins, CISO at the Arizona Department of Economic Security, as he shares his unique career journey from varied beginnings to a significant role in public service, highlighting the power of transformation and purpose. Through diverse experiences, from military service to woodworking and IT security management, Dan's story underscores the essence of compassion, value creation, and mentorship in building a meaningful career in public service.
Conversations with the Advisory Board - Dan Wilkins
United States 22 Aug 2023
Interviews
Public
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