Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



General

Spotlight Interview - Defence, Security and Justice ANZ Q1 National Insights

The move to “digital transformation” has certainly accelerated in the last couple of years and a big driver for that has been the pandemic. Sometimes changing an outdated process is a lot of effort but when you have no choice i.e. you can’t travel to collect or handle a disk containing some important CCTV evidence, you need another way. Digital Evidence Management solutions where there before but necessity has definitely meant the benefits are being realised quicker. And a change from some of the outdated costly processes to a quicker safer way of handling and managing digital evidence and cases …
Spotlight Interview - Defence, Security and Justice ANZ Q1 National Insights
Australia 14 Apr 2022
Industry Trends
Public
Save Public Sector Network Author avatar
Digital Services and Customer Experience

How to Improve Digital Service Delivery for Citizens and Employees

In many seen and unseen ways, the world is constantly changing. The pandemic that we are all still living through is just the latest in a series of tumultuous global events that began following the end of the Second World War, including the digital revolution. Now, decades later, digital transformations are still taking place in almost every industry at significant pace, with the pandemic often acting as a catalyst for even greater and faster change. While the private sector often leads the charge towards a new age, no industry can afford to be left behind, including the public sector. Consumers …
How to Improve Digital Service Delivery for Citizens and Employees
Australia 13 Apr 2022
Whitepapers & Reports
Public
Save Rosie Fea Author avatar
Workforce, Skills and Capability

New Ways of Working

It is fair to say that the last two years have been rather tumultuous for much of Eastern Australia. In NSW in particular there were bushfires in late 2019, the pandemic that started in 2020, the floods of early 2021, and then the Delta strain of the pandemic in the second half of 2021. Nicole Grice, the Director of People, Performance, and Culture at the NSW Department of Planning, Industry, and Environment (DPIE), says that “we have been operating in a heightened crisis mode for two years now.” DPIE has been at the centre of much of the state’s response …
New Ways of Working
Australia 8 Apr 2022
Industry Trends
Public
Save Lily Stokes Author avatar
Data, Analytics and AI

Accelerating Data and Automation Transformation in the Public Service

When it comes to data verification, there are essential “three possible ways of proving who I say I am: through something I have, like a document or a card; through something that I know, like a name or a password; or through who I am, like fingerprints or facial recognition.” Biometrics is related to the third of these options, and there are a number of reasons why biometrics is the preferred option. Without biometrics, the verification of identity can be time-consuming and often has to be conducted “in service centres in-person.” On top of that, “the transaction is cumbersome both …
Accelerating Data and Automation Transformation in the Public Service
Australia 7 Apr 2022
Industry Trends
Public
Save Neboneid Hamoo Author avatar
Workforce, Skills and Capability

Future of Learning and Development Insights

As such, the only way to embed L&D is through continuous and ongoing learning. At the APSC they are “adopting a continuous learning model to enable our workforce to build the critical capabilities needed to do their best work today, and the ability to learn and adapt at the speed of change.” At ESTA, Shannon Pigram says that they too are adopting an ongoing learning approach. It is about “ensuring that there are constant conversations about it and that little challenges that occur with a number of little initiatives. We then look at leveraging those against our existing workflow and …
Future of Learning and Development Insights
Australia 5 Apr 2022
Industry Trends
Public
Save Lily Stokes Author avatar
Workforce, Skills and Capability

Adapting to Drive Organisational Change

At our first HR & Future of Work National Insights Virtual Event, Paul Wilding, Director of Employee Relations, Department of Education explored: Since the start of the pandemic, in particular, the concept of well-being has been bandied about across all levels of the media, the government, and the community. But why is it important in a workplace context, and how should it be applied? These are some of the questions that have been bothering Paul Wilding, the Director of Employee Relations at the Department of Education in Western Australia. In a word, he says that well-being “is really about flourishing. …
Adapting to Drive Organisational Change
Australia 4 Apr 2022
Industry Trends
Public
Save Lily Stokes Author avatar
Cyber Security and Risk Management

New Ways to look at Cyber Vigilance

The problem though, especially from a cyber security perspective, is that the organisation has already been set up so “we are building the house while we’re living in it.” This is especially challenging since because of COVID-19 “we’ve compressed seven years of technological investment into two.” The pandemic has meant that “the concept of work has changed forever,” whilst the impact has been “profound on all of us, individually, collectively and organisationally.” Yet at the end of the day, people and organisations are mostly concerned by what all the chaos and confusion means for them. The “culture of vigilance” needs …
New Ways to look at Cyber Vigilance
Australia 1 Apr 2022
Industry Trends
Public
Save Neboneid Hamoo Author avatar
General

Improving Communities Through Agile Local Government

Overall, their area was only mildly affected by the pandemic, but given where they are located, “locals are used to isolation and dealing with prolonged periods of loss of power.” The saying goes that “if you move to the Gulf, bring a generator.” When there is a storm, flooding or other crises, it is not uncommon for some communities to be “cut off for 10 to 14 days, but food and supplies are always available.” Partly this is because Council is responsible for supplies. There is a network of “1,662km of local roads but only 107km of these are sealed …
Improving Communities Through Agile Local Government
Australia 1 Apr 2022
Industry Trends
Public
Save Rosie Fea Author avatar

Recommendations

Procurement Innovation in Healthcare
On Demand 30 Oct 2024
Industry briefing: NSW FY25
Industry Trends 11 Sep 2024
NSW Government Digital Strategy - Mission 2: Digital-Driven Growth and Innovation
Industry Trends 22 Oct 2024
Exploring the Role of Speech and Document Automation in Government Operations
Industry Trends 8 Sep 2024
The Impact of AI on Government Technology and Strategic Pathways Forward
Industry Trends 18 Oct 2024