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Local Government & Municipalities Executive Sessions 2021

In a post-COVID world, most councils are working on a recovery strategy to survive, revive and thrive, with digital transformation at its core. Achieving whole-of-council digital transformation is a key challenge, as it is more than just technology implementation.

Local Government & Municipalities Executive Sessions 2021

General

Reimagining Business Processes to Enable the Evolving Government

“The concept of eInvoicing is actually the digital exchange of invoice information between a buyer’s and a supplier’s accounting systems, with the eInvoice automatically showing up as a bill to be paid in the accounting software. This removes the need for manual data entry, making the whole process faster, more efficient, more accurate, and more secure.” While eInvoicing has been around for a while, there are two main drivers for the current push towards greater adoption of the practice. The first is to “create an open market that enables all businesses, especially small and medium enterprises, to participate in digital …

Reimagining Business Processes to Enable the Evolving Government

Australia

3 Mar 2022

Industry Trends

Public

Save Public Sector Network

General

Using Technology to meet your Customer Needs

“To improve our customer service, we needed to make the customer experience frictionless and take the unnecessary contact out of the journey, we needed to understand our touchpoints, we needed to deliver 24/7 self-service solutions, we needed to have an unrelenting focus on continuous improvement and to embrace digital transformation, and we need to automate absolutely everything.” Jeffrey Griffith, Deputy General Manager, Devonport City Council Being on the front foot meant that Devonport looked at all their processes and decided to digitise. In terms of the touchpoints at Devonport council, “we have our reception, social media, telephone, email, and our …

Using Technology to meet your Customer Needs

General

Procurement and Contract Management for Councils

A transformative process was required because a number of challenges and opportunities were identified with regards to procurement and contract management. Previously, purchasing was done from a “tactical rather than a strategic framework.” Also, although there are commercial expectations, these are hard to enforce given that there are “very rigid government policies, acts and legislations as well as probity requirements.” There are also increasing “community expectations which can drive decision making, and the definition of value means different things to different branches,” especially for minority groups. At the same time, the council is committed to being sustainable and innovative, “so …

Procurement and Contract Management for Councils

Australia

25 Feb 2022

Industry Trends

Public

Save Neboneid Hamoo

Cyber Security and Risk Management

Illuminating Tips on Risk Management

To illustrate the importance of cyber risk management, “let us to look at the fictional case study of a small business.” It might be fictional in that this particular business does not exist, but all the components of the case study are real and based in reality. The business is run by two entrepreneurs “who have a passion to move forward, producing beautiful and functional shoes.” They have been in business for a decade, with a “strong community of customers and they have wonderful relationships with their suppliers, their artists and producers.” As entrepreneurs, the two partners are always looking …

Illuminating Tips on Risk Management

Cyber Security and Risk Management

Case Study Highlights : Cyber Incident Response Strategy

Apart from just providing forecasts, the BOM also “supports flood activity, cyclones, fires and all other critical weather related activities.” In many ways, “we’re primarily a data organisation, and we support a lot of critical infrastructure as well.” As such, “our data is extremely important,” and this was proven in drastic ways when “we had a major cybersecurity attack in 2016.” It is unclear exactly who was responsible, but the attack was conducted with the use of remote malicious software aimed at mining data about “who we communicate with, but also who our customers and partners are. This set the …

Case Study Highlights : Cyber Incident Response Strategy

Australia

11 Feb 2022

Industry Trends

Public

Save Neboneid Hamoo

General

The importance of investing in CX in Local Government

At the recent Diversity and Inclusion event, we heard from Suelyn Knight, Manager, Equity, Inclusion, and Human Rights as she dived into how to bridge the diversity gap through allyship. These conversations may be a bit difficult or triggering for some people, but in order to truly advance the needle on these issues, within the Toronto Police Service, we are having these difficult conversations and we are showing up for our members. Hopefully that will also translate into our ability to recruit and retain members who are diverse, and who add to the very the fabric of our organization. To …

The importance of investing in CX in Local Government

Cyber Security and Risk Management

2022's Top 3 Rising Cyber Threats

As Australia and New Zealand carry on the battle against Covid-19 and companies continue to move to a hybrid model of working, cybersecurity has become more important than ever. Cyber-attacks grew exponentially in 2021 and 2022 looks set for more of the same. Below are three rising threats companies are facing in the year ahead. Ransomware attacks continue to threaten the security of critical data across the globe. Cyber criminals have exploited the pandemic by carrying out more large scale phishing attacks, affecting businesses of all sizes across Australia and New Zealand. These attacks succeed largely due to human error, …

2022's Top 3 Rising Cyber Threats

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