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Digital Services and Customer Experience
Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery
Operational Excellence Roadshow 2023
Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.
General
Modern Data Analytics Technology Empowering Communities at York Regional Police
Police Innovation Showcase 2023 Canada
Greg Stanisci, the Senior Manager of Business Intelligence and Data Analytics at York Regional Police in Ontario, highlights how their 'Community Safety Data Portal' fosters transparency by empowering the community with accessible crime data and interactive tools for crime prevention and community engagement.
General
Battling Australia's Waste Crisis Through Circular Economy Initiatives with Major Transport Infrastructure Victoria
As both a B Corp and as Certified Members of the Professional Conference Organisers Association, Public Sector Network were selected by Major Roads Projects Victoria to help deliver their 2-day renewable, greener infrastructure conference. The work undertaken included management of every facet of the showcase from project management and pre planning services to marketing and promotion, and on-site event day management.
General
Exploring the Intricacies: Navigating the Realm of OpEx at the NSW Department of Education
Operational Excellence Roadshow
The goal of every government agency is to deliver their services in the most efficient and effective way possible. The NSW Department of Education is focussed on three areas: service excellence, experiential or operational excellence, and digital excellence. Many agencies focus just on customer experience, which is essential, but to really achieve operational excellence, all three elements are necessary.
General
Underpinning a new era of citizen demand – trying to mend a broken system
Operational Excellence Roadshow
Healthcare in Australia and elsewhere, is about creating better health outcomes for patients. There are many elements to the system, and many operators, and whilst each of them has their own specialty functions, together the system is supposed to operate cohesively and with the primary purpose always at the fore. But does it operate that way? The truth is that whilst some elements work very well, others tend to let the team down. There are however solutions or ideas in place to change and improve the less well functioning elements of the system.
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Transforming VicHealth to Proactively Respond to Citizen needs
VicHealth was seen as not proactively responding to the needs of Victorians in the health promotion and seen by the Victorian Government, the Board, and stakeholders and partners, as too internally focused. In response to feedback from the Victorian Government, the Board, and stakeholders and partners, VicHealth has delivered a significant period of transformation over the last 3 years.
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Delivering a Connected and Seamless Experience for the Digitally-Driven Citizen with the Alberta Health Service
Digital Healthcare Infrastructure - Canada
Alberta Health Services (AHS) developed their COVID-19 online self-assessment tool1 to empower Albertans in a time when everything was unknown, said Ammneh Azeim, the Digital Experience Lead at AHS. The tool is still in active use today.
General
Ensuring Affordable, Reliable, and Sustainable Local Government Services and Infrastructure with the Ministry of Highways Saskatchewan
This article gives an in-depth review of how the Provincial Government of Saskatchewan is taking various initiatives to create sustainable, reliable and affordable local government services and infrastructure considering the challenges the province faces in the future.
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