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General
Workplace Wellbeing & Experience in a Post-Pandemic World
2020 has gotten a lot of hate. Instead of bashing the year that was some more (although it probably deserves it), I’m here to focus on something positive that 2020 bought us – an accelerated focus on workplace wellbeing & employee experience. For maybe the first time in human history we’re seeing positive developments in terms of how we work. Flexibility, mental health and overall human experience are being put ahead of mere output. Earlier this month we held the Workplace Wellbeing & Employee Experience virtual event, which was attended by almost 200 APS professionals. We surveyed our attendees to …
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4 Top Tips - Process Excellence and Robotic Process Automation
Process Excellence for councils can be as simple as streamlining existing processes, reducing silos and reducing the number of work steps and staff involved. Other ways of improving processes is by implementing new technologies such as robotic process automation. Overall the aim is to improve efficiencies, cost effectiveness and customer service and experience. Here are some top tips for you to roll out at your council.
General
Balancing innovation, security and compliance in the health sector
Health sectors around the world grapple with many of the same trends: rising healthcare costs, ageing populations, low digital maturity. Australia is no exception, despite consistently high global rankings in health system performance. Concurrently, cybersecurity challenges have been mounting. Threats are becoming more sophisticated, while our growing reliance on digital technology creates new risks. It was only a matter of time before those trajectories collided. While this trend predates and transcends the COVID-19 pandemic, the events of 2020 have sharpened a focus on how healthcare delivery and clinical research intersect with cybersecurity. Read the full paper to examine the three-pronged …
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Future Policing
The attitudes of the public towards police across the world are currently at an ebb. To change this perception and to remain relevant and connected to the communities they serve, police need to change their own behaviours, attitudes and practices.
General
Designing & Delivering Innovative Smart City Services to Citizens
All cities need to grow and evolve to remain relevant and attractive to their residents, but smart cities need to find genuine innovations to enhance the liveability of their cities in new and exciting ways. This paper brings together three experts involved in smart city design from three jurisdictions. Each is a proponent of smart city design and innovation, and their methodologies and areas of focus are different. However, their desire to ensure that their cities are innovative, sustainable and constantly evolving is constant and unwavering.
IT Modernization and Cloud
Edge Computing for Dummies
It’s estimated that by 2025, 75% of data will be processed outside the traditional data centre or cloud. New and exciting methods of computing have emerged, decentralising data processing to the ‘edge’ of the network. Turns out, the concept is pretty simple! And it’s definitely more common than you’d think. In fact, edge computing probably already offers a tonne of common-sensical solutions in your everyday life. technologies at ‘the edge’ of the network + processing data a range of mobile, cloud or physical infrastructure + distributing data among themselves interoperable sensors, satellites, mobiles, cars, etc + collecting and processing data …
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Data and Analytics in Healthcare
In the healthcare sector, good data and analysis is critical to ensuring a good patient experience and better diagnostics. Data supports policy decisions and equips clinicians to make better decisions. But data isn’t always accessible or readily available in the best format. This paper brings together the data journeys of three healthcare institutions from three jurisdictions. For each one, good data collection and analysis has been able to unlock some of their barriers and improve the healthcare that they are able to provide.
General
Transforming the Way You Use Data in Your Smart City
Being a smart city these days is not just about digitisation; it is about using data to inform the technology and the decision-making within a city. It is about becoming a data-driven smart city. This paper brings together smart city decision-makers from three different jurisdictions. They each share an appreciation of data and how to use it to ensure that their citizens continue to benefit from the opportunities that smart cities represent.
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