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Workforce, Skills and Capability
Workforce, Skills and Capability
The Future of Learning and Development
Learning is a fundamental building block of life, whilst the learning and development (L&D) division is often a fundamental part of any large scale or public sector institution. Many of these divisions though lack foresight or strategic vision. This paper brings together the viewpoints of L&D experts from large public sector institutions. Some suggest new ways for tackling various aspects of L&D, whilst others focus on specific areas within learning to further develop and enhance success. They come from different perspectives but each expert is looking towards a future where L&D and other traits are regularly updated for the betterment …
General
Future Courts and Corrections
The justice system provides a variety of necessary services to the communities they serve, but because of their nature, they are very procedural and sometime impervious to change. Yet the pandemic has shown them that they need to change and adapt to improve the way they serve their communities. This paper presents the perspectives of two justice system executives from two jurisdictions and shows that although changes were made to adapt to a crisis, many of these changes shouldn’t be just temporary workarounds. The justice system is primed for real, sustainable change, and investment should be directed to ensuring that …
Workforce, Skills and Capability
Managing Your Remote and Mobile Workforce
People are often attracted to various workplaces because of the benefits and conditions, but many of these benefits and conditions had to change as a result of the pandemic. For some, working remotely was already on the cards, but for others, they had to adapt and change their practices very quickly. This paper brings together the perspectives of senior executives from three local government regions, one in the UK and two from Australia. Whilst two of them had to change many of their practices as a result of COVID-19, one of them is so remote that the pandemic barely affected …
Workforce, Skills and Capability
HR & Analytics in the Public Sector
People are the backbone of any organisation, and HR branches are often complex because of the issues they need to deal with. Analytics tools are often useful when dealing with people and forecasting future trends in HR. This paper brings together the perspectives of three workforce analysts who use analytics as part of their HR toolkits to better deal with their current workforce and to predict future capabilities. The lessons from these perspectives can assist anyone who deals with people or large departments.
Data, Analytics and AI
Big Data & Actionable Analytics for Government
All organisations collect data and use data. Some have data strategies to inform how the data is used and managed, whilst others use data in creative ways to deal with challenges and crises, including COVID-19. This paper presents the perspectives of three data experts from different sized public sector organisations. Between them, they are using the data at their disposal to streamline manual processes, to manage crises, and to assist their stakeholders and residents in new and creative ways. The lessons from these perspectives can assist others to also use data in innovative ways.
Data, Analytics and AI
AI in the Public Sector
The amount of data being produced is constantly increasing, particularly in the public sector, and technology is constantly improving. As such, artificial intelligence (AI), with data at its core, is making its way into the public sector in order to drive efficiencies. This paper focuses on the data and AI journeys of three data experts from three different institutions. All three agree that AI is creating efficiency and is a viable and popular solution for certain problems, but it needs to be used appropriately and for the right reasons.
IT Modernization and Cloud
Architecting the Modern Public Sector Enterprise
Enterprise architecture in the field of information technology is about taking a system-wide perspective when delivering change, and ensuring that the change is accessible and sustainable. This paper brings together the perspectives of three technology experts as they navigate their way through change. Each of them has made a tangible difference to their organisations, and each has learned lessons about how to ensure that the enterprise architecture of their organisations is sustainable, relevant, contemporary, and applicable.
General
Digitally Transforming Corporate Services
Digital transformation and improvement for businesses and public sector organisations is a necessary part of modern operations. This has especially become true since the start of the pandemic, given the number of employees forced to working remotely. This paper examines the digital transformation processes of three very different organisations from different jurisdictions, and follows their journeys before and during the pandemic, as well as their future goals and challenges. The lessons they have learned have made them more resilient, and the ramifications will be around for years to come.
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