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Workforce, Skills and Capability

Improving Employee Experience in 2020

This paper follows three pathways towards effective engagement – defining and articulating an organisation’s purpose and values, developing employee advocates for engagement, and pivoting during the pandemic to embed employee engagement within an organisation. All three are different but related, and all three present lessons that others across the public sector can use to build up and embed their own employee engagement.
Improving Employee Experience in 2020
Australia 3 Nov 2020
Whitepapers & Reports
Public
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General

Digitising Government Corporate Services: Overcoming Challenges

Shared service transformation – been there, done that? Well then, what’s next? We’ve put together a little slideshow to discuss how you can further mature shared services with emerging digital tools. What opportunities exist in a shared services 2.0 world, and what challenges stand in your way in a unique government environment.
Digitising Government Corporate Services: Overcoming Challenges
Australia 3 Nov 2020
Industry Trends
Public
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General

Building Procurement Resiliency: Three Experts Weigh In

Nothing quite like a global pandemic to force us reassess processes, hey? In the procurement and supply chain space – which was hit hard in the early days of the pandemic – 2020 was undoubtedly a turbulent year, shining a light on SRM processes, overall resiliency and forcing a reassessment of contract and supplier relationship management processes which for years operated under a ‘set and forget’ approach. With procurement professionals at all tiers of government now understanding the need to reassess contract management processes and build resiliency, we’ve rounded up some top tips from local and international procurement experts to …
Building Procurement Resiliency: Three Experts Weigh In
Australia 3 Nov 2020
Interviews
Public
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Cyber Security and Risk Management

Fraud and Cybercrime Case Study by AU & UK experts

Enhancing operational efficiency and customer satisfaction across all contact channels In our modern world, given the pervasiveness of technology and digital connectedness, cybercrime and fraud are on the rise, both in Australia and globally. We are constantly evolving and becoming more adept at using the available technologies, especially since the start of the pandemic, but so are the agencies that monitor and police them. This report presents the views of two Australian agencies as well a UK agency, all who are at the apex of the fight against cybercrime and fraud.
Fraud and Cybercrime Case Study by AU & UK experts
Australia 28 Oct 2020
Whitepapers & Reports
Public
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Improving Patient Outcomes and Experience

Implementing human-centred design to achieve better long-term patient outcome The healthcare system is designed to provide the best health outcomes for patients, but sometimes patients aren’t the sole focus of some of these providers.
Improving Patient Outcomes and Experience
Australia 23 Oct 2020
Whitepapers & Reports
Public
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General

Delivering the Future Sustainable Smart City 2020

Cities around the world are constantly evolving and growing, and to continue to do this, many are looking at becoming smart cities – cities that are sustainable, adaptable and able to grow and evolve with the increases in their populations, and as technologies develop.
Delivering the Future Sustainable Smart City 2020
Australia 23 Oct 2020
Whitepapers & Reports
Public
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IT Modernization and Cloud

Establishing Your Cloud Transformation Roadmap: Three Experts Weigh In

In this edition of the ICT and Innovation blog series we take a look at some best practice strategies from the recent Hybrid IT & Cloud virtual event to help you develop and establish your cloud transformation roadmap. Cloud uptake is growing rapidly, with the ABS reporting that in 2019 42% of enterprises harnessed some form of paid cloud. This is up 11% since 2017. Developing and implementing cloud-based solutions, as well as data center consolidation and other technology efficiencies, is a continually evolving journey, with departments at all tiers of government increasingly on the look out for these improvements …
Establishing Your Cloud Transformation Roadmap: Three Experts Weigh In
Australia 22 Oct 2020
Interviews
Public
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General

Improving the Operational Efficiency of Your Council in 2020

Local government is the closest level of government to the people and therefore also needs to be the most innovative to keep up with citizen demands. The pandemic has changed expectations and has changed the speed at which councils innovate and adapt.
Improving the Operational Efficiency of Your Council in 2020
Australia 22 Oct 2020
Whitepapers & Reports
Public
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