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Digital Services and Customer Experience

Driving Citizen Experience in the Public Service 2020

Public sector agencies haven’t always embraced technology as quickly as the public expects them to. While this began to change before the pandemic struck, COVID-19 has forced government agencies to embrace technology, to change their practices and to ensure that their users – the citizens – are at the centre of these changes.
Driving Citizen Experience in the Public Service 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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General

Healthcare Innovation in 2020

Technology has changed how the world operates, but it has not changed the healthcare sector as much or as quickly as other sectors. Yet even the healthcare sector has realised that change is necessary, and technology is a key to that change. As such, many healthcare services have begun to innovate their practices and their service delivery. This process began before COVID-19, but the pandemic has focussed some of the innovation and has provided opportunities that the healthcare sector is now keen to embrace to ensure that it remains future-focussed. This paper incorporates the innovation examples from three different jurisdictions, …
Healthcare Innovation in 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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Cyber Security and Risk Management

Cyber Security in the Public Service 2020

With cybercrime on the rise in Australia and globally, and with the world more connected than ever and in the context of COVID-19, it is crucial that all organisations including governments are aware of what cyber security is and take its impact seriously. Cyber security should be embedded into the planning of every organisation, and updated strategies to identify and deal with it need to be developed and implemented. Cyber security professionals along with academics in this field have excellent tips, guidance and advice for organisations and governments on how to monitor cybercrime and how to deal with it. Through …
Cyber Security in the Public Service 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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Workforce, Skills and Capability

Women in Leadership 2020

As workplaces change, evolve and adapt – both in general and as a result of the Covid-19 crisis – it is important that they do so drawing on confidence, relatability and leadership experience. They also need to be diverse and inclusive, which means having more women involved. These aren’t examples of female leadership; these are examples of leadership from a female perspective that we can all learn from.
Women in Leadership 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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General

Architecting the Future Smart City 2020

At Architecting the Future Smart City, both domestic and international public sector leaders came together to explore how to create a smart city framework that delivers outcomes that matter. This report will unpack the key trends, opportunities and challenges in this space. This paper includes the insights from speakers at a recent event that, like so many of late, was held virtually. That was only possible because of the way technology has improved and continues to do so. Many of us are connected all the time with the number of devices constantly expanding. This is most noticeable in cities, as …
Architecting the Future Smart City 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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IT Modernization and Cloud

Innovation in the Western Australian Public Service 2020

On 5 March 2020 Public Sector Network (PSN) partnered with the Western Australian Government to present the WA Government Innovation Showcase 2020, a one-day event intended to explore and advance the WA Government’s Innovation and Digital Transformation strategies. T…
Innovation in the Western Australian Public Service 2020
Australia 29 Sep 2020
Whitepapers & Reports
Public
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IT Modernization and Cloud

Innovation in the New South Wales Public Service

In most NSW Government agencies, major transformation or change is either already happening, or is just about to occur. Given this inevitable tide of transformation, what do leaders need to know and do to ensure transformation is successful and as the public sector shifts to a somewhat un…
Innovation in the New South Wales Public Service
Australia 29 Sep 2020
Whitepapers & Reports
Public
Save Neboneid Hamoo Author avatar
IT Modernization and Cloud

APIs In Action: How APIs are Facilitating Open Data Sharing and Enhancing Citizen Outcomes

Application Programming Interfaces, commonly referred to as APIs, are the cornerstone of modern applications, enabling core features of complex software to be extended and integrated in many different ways. The adoption of Big Data, coupled with Federal Open Government Data initiatives around the world have driven increased use of APIs. APIs are rapidly innovating and transforming the way that organisations can deliver services and improve customer experiences. By adopting an API first digital government approach, in the public sector, these benefits manifest themselves in three key ways: Ultimately however APIs are about transparency, sharing and openness, which is how most …
APIs In Action: How APIs are Facilitating Open Data Sharing and Enhancing Citizen Outcomes
Australia 23 Sep 2020
Industry Trends
Public
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