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Public Sector Network's Insights
Digital Services and Customer Experience
Transforming Digital Experiences so No Citizen is Left Behind - Digital.NSW 2022
The single biggest uplift in demand for digital public services has reset citizen expectations and tested governments’ critical capabilities. Digital-first citizens now want connected and responsive services from government, delivered on their terms, while ensuring every community is considered in this effort. (new line) Adobe’s evaluation of digital accessibility, a marker for maturity of digital equity, shows Australia’s global leadership and New Zealand’s emerging position. John Mackenney discusses in more detail.
Digital Services and Customer Experience
Future Service NSW Roadmap – What’s Next? - Digital.NSW 2022
In this keynote session from Digital.NSW 2022 Damon Rees, CEO at Service NSW shares insight into the future Service NSW roadmap that looks to put customers at the centre through the creation of simple, more effective and trusted citizen services.
Digital Services and Customer Experience
The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022
In this keynote session Chris Ellis of Nintex discusses the opportunities of process automation for a digital government, with a focus on the importance of effectively managing change.
Digital Services and Customer Experience
Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022
This panel will look to address, how can we enhance Australia’s connectivity for Emergency & government services and communities, by better leveraging academia, industry, and government expertise to drive technical innovation?
General
Corporate Service Innovation: Key Trends & Priorities Shaping State Government Procurement and Finance Transformation
The COVID-19 pandemic changed the waymost industries operate. For most office workers across the corporate sector, initially it forced employees to work from home, but then as the pandemic began to recede, many of the workers returned to the office and realised that things had to change. Overall, w…
Digital Services and Customer Experience
Ministerial Keynote Address - Digital.NSW 2022
This session will explore the future role that digital will continue to play in delivering citizen centric services to NSW. Minister Victor Dominello MP will share thinking on the impact on customers and the future benefits for the State of NSW.
Workforce, Skills and Capability
Shifting role of Human Resources in Public Sector Transformation with Catherine McLachlan
Before we kick off for the HR Innovation Roadshow 2023 in January, delve into an insightful conversation with Catherine McLachlan, Assistant Secretary of the People Strategy and Engagement Branch, from the Department of Home Affairs to understand the Department's shifting role of Human Resources in Public Sector Transformation.
General
eInvoicing – The Key to Improving your AP/AR Operations
Over 100 Commonwealth Government agencies have now become eInvoicing enabled. In this article, find out how e-invoicing works and how it compares with standard invoicing.
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