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Cyber Security and Risk Management
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General
Local Government Transformation in 2020
The unique circumstances and opportunities for innovation and local government in a post-COVID-19 world.
General
Driving efficiency and strategic insights through the finance function
The role of the CFO and finance function is changing. Improving efficiency has been at the forefront for finance teams for years, but now the critical value of finance is shifting to that of a strategic advisor for the rest of the business. This 2020 Gov-Finance report presents some of the most successful examples where Australian and New Zealand public sector agencies are driving efficiency and strategic insights through the finance operating model.
Cyber Security and Risk Management
Mitigating cyber threats in a working from home world
As many agencies and departments adopt work-from-home policies in response to the COVID-19 pandemic, cybersecurity is a growing issue. Mitigating Cyber Threats in a Working from Home (WFH) World explored the critical roles and responsibilities for public sector leaders and employees in securing their organisation against threat and disruption across the new working landscape.
Digital Services and Customer Experience
WA Government Innovation Survey Summary 2020
On 5 March 2020 Public Sector Network delivered the WA Government Innovation Showcase in Perth in conjunction with the WA Government. An online survey, open to all attendees, was conducted in association with the event. The survey asked a number of questions about innovation strategies, as well as views on the subject by individual respondents. The survey was answered by 115 attendees, roughly one-third of the total, and included both qualitative and quantitative questions.
Data, Analytics and AI
Data & Analytics Survey Summary 2020
In February and March 2020 Public Sector Network conducted a Data and Analytics Roadshow across six cities in Australia and New Zealand. An online survey, open to all attendees, was conducted in association with the events.
Data, Analytics and AI
Public Sector Data and Analytics in 2020
Building and improving service, strategy, and operations through data and insights. “The analogy I use is if you had a jigsaw puzzle: we know the pieces, we’ve got them all in front of us; we know what the end result should looks like, because there’s a picture on the box; but there’s an awful lot of pieces thrown around in there, and no one’s giving us instructions on any of it.
Workforce, Skills and Capability
Tools and technologies supporting public sector professionals in their roles
Data, Analytics and AI
How to become customer-centric with digital transformation
Digital technology is fundamentally changing the way organisations of all kinds—business and government—interact with those they serve, be they customers or citizens. Today, organisations have the power to communicate in real-time and receive immediate feedback from online interactions. Whilst individuals have access to collaborative workflows via direct and instant access to information and services, government departments gain greater responsiveness to customer needs, improved efficiencies, and additional value add to customers. Digital technology enables organisations to become truly customer-centric in a way that was never previously possible. However, developing and implementing the systems to realise the potential of digital technology presents …
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