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Delivering a Connected and Seamless Experience for the Digitally-Driven Citizen with the Alberta Health Service
Digital Healthcare Infrastructure - Canada
Alberta Health Services (AHS) developed their COVID-19 online self-assessment tool1 to empower Albertans in a time when everything was unknown, said Ammneh Azeim, the Digital Experience Lead at AHS. The tool is still in active use today.
General
Improving Response and Preparedness for More Resilient Frontline Services
The pandemic has been first and foremost a health crisis, and whilst most industries can learn lessons from how they responded or what the pandemic has meant for them, it is the health sector that most likely has the most to learn and will continue to be most affected. There are “a lot of challenges ahead,” but equally, the pandemic has taught a lot of lessons that NSW Ambulance and all other ambulance services should heed.
Digital Services and Customer Experience
Improving Citizen Experience by Leveraging Digital Technology and Transformation
In our modern world, all industries have or should be embracing the technologies of the digital age. Some have done so in overt and very public ways by changing their entire processes from purely face-to-face experiences, to virtual or hybrid experiences. One example comes from Main Roads Western Australia. In 2021 Main Roads was chosen by the ATO to be part of a pilot program focusing on electronic or eInvoicing.
IT Modernization and Cloud
Innovate Queensland: Where government meets to grow ideas
The last few years of the pandemic disruptions have shown to all levels of government that they need to change, adapt and innovate, not just from a technology standpoint but from a process perspective too. In many ways, COVID-19 was the catalyst that many agencies and departments were looking for, but it also forced changes that were not always planned or properly thought through due to the fast pace of the transformation that accompanied the first phase of the pandemic response. Now with hindsight and more time to plan, many agencies are consolidating the gains they made whilst also embedding …
Digital Services and Customer Experience
On Demand - Public Sector Innovation Show British Columbia 2022 - Digital Trust and the New BC Wallet
Hear from our speaker John Jordan as they discuss about • How is the government combating identity theft, phishing and surveillance through a new layer of digital trust • Delivering trust for both individuals and businesses, and across the public and private sectors through digital services • Inst…
General
Evolving Healthcare Analytics for a Thriving Digital Health Ecosystem
Healthcare Roadshow 2023
In this article we explore first hand case studies from Australian healthcare organisations to better understand how evolving healthcare analytics is creating a thriving healthcare ecosystem.
Data, Analytics and AI
Revolutionising Data Governance, Information Management & Data Strategy in Government
Most organisations, whether they are in the public or private sector, usually see the concept of governance as a necessary evil. They know they need to have good policies and procedures in place, but creating the policies and maintaining them is not something that most organisations are excited about. The key however is to “reimagine it, making it different and relevant to each organisation in its own way.”
General
Future-Focused Investments to Support a Sustainable Future
A country the size of Australia, with cities and towns across a wide landscape, has tremendous infrastructure, but to continue to thrive, it constantly requires new projects or upgrades to existing ones. To ensure that Australia has the infrastructure it needs for today and for the future, “we take a holistic approach to assessment that looks beyond the economic impact.” That is the only way that Australia can have “a sustainable future” with the infrastructure that it needs.
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