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Digital Services and Customer Experience

Seamless Citizen Engagement: The Path to Simplicity

In this keynote presentation The Hon. Victor Dominello, Former Minister for Digital and Customer Service with the NSW Government & Founder of ServiceGen discusses how to harness citizen engagement, co-creation and human-centred design in the creation of exceptional citizen experiences.

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In this keynote presentation The Hon. Victor Dominello, Former Minister for Digital and Customer Service with the NSW Government & Founder of ServiceGen discusses how to harness citizen engagement, co-creation and human-centred design in the creation of exceptional citizen experiences. 

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Nouha Elmasri Global Content Strategist, Public Sector Network

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