Insights
|
On Demand
|
IT Modernization and Cloud

Transforming Service Delivery for Canadians

In this Ministerial Address, Minister Terry Beech, Minister of Citizen's Services shares his priorities on benefits, digital first and customer service.

Like Comment


Our esteemed speaker delves further into his priorities for:

  • Dental - code for benefits (security, pension plan, employment insurance)
  • Digital - the need to move to digital first, integrating AI
  • Customer service - consolidating and integrating the customer experience, share information across departments, focus on communication, customisation

Our esteemed speaker continues to highlight that we need an upskilled public service in order to be a technically strong public service and remain future-ready.

Most Popular

On Demand The Future of Learning and Development in the Public Sector

The Future of Learning and Development in the Public Sector

Members-only
On Demand Welcome from the Chairs - Government Innovation Colorado 2024

Welcome from the Chairs - Government Innovation Colorado 2024

Members-only
On Demand How the Colorado Governor’s Office of Information Technology Drives Digital Equity

How the Colorado Governor’s Office of Information Technology Drives Digital Equity

Members-only
On Demand Service Transformation in the Digital Age

Service Transformation in the Digital Age

Members-only
On Demand Determining & Detailing Your 2025 Strategic Plan

Determining & Detailing Your 2025 Strategic Plan

Members-only
On Demand Moving from the Information Age to the Intelligence Age: Your Future with AI

Moving from the Information Age to the Intelligence Age: Your Future with AI

Members-only
On Demand Colorado Department of Revenue: How A Data-Driven Culture Fosters Continuous Improvement

Colorado Department of Revenue: How A Data-Driven Culture Fosters Continuous Improvement

Members-only
On Demand Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

Designing Services Around Citizen Needs: Achieving Seamless CX in the Digital Era

Public
On Demand Seamless Citizen Engagement: The Path to Simplicity

Seamless Citizen Engagement: The Path to Simplicity

Public
On Demand The Intersection of Technology, Security and Privacy at Service NSW

The Intersection of Technology, Security and Privacy at Service NSW

Public
On Demand Equity, Diversity, and Inclusion as Part of Organizational Transformation

Equity, Diversity, and Inclusion as Part of Organizational Transformation

Public
On Demand Generative AI, Trust & the Public Sector

Generative AI, Trust & the Public Sector

Public